CDC Technical Lead

Nokia Corporation; Chengalpattu; Híbrido; INR 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and hybrid working

Medical insurance for you and family

Maternity and Paternity Leave

24/7 Personal Support Service

Career growth and mobility

Continuous learning

R&D opportunities

Recognition programs

Ergonomic working support

Descripción de la vacante

Nokia Corporation in India seeks a CDC Technical Lead to oversee Care Delivery for Core Networks, partnering with Market Services, R&D, and PLM teams to drive high-quality care and customer satisfaction. You will lead a skilled team, manage budgets, and push continuous improvement across serviceability and knowledge sharing.

Qualifications include 10+ years in core domain care delivery and strong leadership to deliver financial results.

Formación

• Bachelor's or master's degree in a related field with 10+ years in Core Domain care delivery.
• Proven leadership with ability to deliver financial results in core network projects.
• Deep knowledge of CORE Domain technologies and Nokia portfolio.

Responsabilidades

• Lead and oversee Care Delivery for Core Networks across markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop relationships with R&D, PLM, MS Care leads & DDL to drive product care delivery.
• Manage care financial metrics and budgets to achieve domain targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organisation to support future technologies and initiatives.

Conocimientos

Leadership

Care delivery

Financial results

Strategic collaboration

Team empowerment

Educación

Bachelor's or master's degree

Descripción del empleo

Job Description

As a CDC Technical Lead (Central Delivery Care) in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together.

How You Will Contribute And What You Will Learn

• Lead and oversee Care Delivery for Core Networks across all markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery.
• Manage care financial metrics and budgets to achieve domain financial targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organisation to support future technologies and initiatives.

Key Skills And Experience

You have:

• Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain.
• Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in core network projects.
• Deep knowledge of CORE Domain technologies and preferably the Nokia portfolio

Nice to Have

• Experience in implementing care delivery models and familiarity with R&D collaboration and product lifecycle management (PLM)
• Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility