CAO Radio Expert

Infinera; Bengaluru; Híbrido; INR 3.500.000 - 6.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and hybrid working

Health and well-being support

Parental leave

Career growth & mobility

Continuous learning

Descripción de la vacante

Nokia is seeking a CAO Radio Expert in India to lead and mentor a customer-support team, guiding day-to-day operations and ensuring readiness through skill development. The role emphasizes strong analytical skills, collaboration, and a proactive approach to maintaining service quality.

The position involves managing resources, measuring KPIs, and coordinating with partners for change management, while aligning with Nokia's commitment to secure connectivity and continuous improvement.

Formación

• 6+ years of experience leading customer-centric teams.
• Advanced analytical skills to solve complex problems.
• Strong business understanding across integrated areas.
• Ability to operate effectively in a mixed environment.
• Proven leadership and mentoring capabilities.
• Excellent communication and collaboration abilities.
• Familiarity with care processes, tools and business continuity planning.

Responsabilidades

• Lead and mentor the team with professional guidance.
• Oversee day-time operational performance, workload, and efficiency.
• Ensure optimal resources, including people, tools and materials, are available.
• Identify and track team skills, ensuring readiness and development.
• Monitor care processes and KPIs for continuous improvement.
• Manage customer satisfaction surveys and feedback.
• Ensure service quality through monitoring and corrective actions.
• Support Care customer interfaces with the right competences and tools.
• Facilitate collaboration and knowledge sharing within the team.
• Manage communications with Care partners for change management and escalations.

Conocimientos

Leadership

Mentorship

Analytical skills

Business knowledge

Mixed environment

Communication

Collaboration

Career development

Care processes familiarity

Descripción del empleo

Job Description:

The CAO Radio Expert will work in the team, effectively navigating a mixed environment. They will utilize advanced analytical skills to solve complex problems and provide professional direction. This role involves leading projects, managing day-time operations, and ensuring the teams readiness through skill identification and development.

Responsibilities

• Lead and mentor the team, providing professional advice and guidance.


• Manage day-time operational performance, workload, and efficiency.


• Ensure optimized resources are available, including people, tools, and working material.


• Identify and track team skills, ensuring their readiness and development.


• Ensure Care processes adherence and track team KPIs for continuous improvement.


• Manage customer satisfaction surveys and external/internal feedback.


• Ensure quality of service through monitoring and defining corrective actions.


• Support Care customer interfaces with the right competences and tools.


• Facilitate collaboration and knowledge sharing within the team.


• Manage communications with Care partners for change management and escalations.

Qualifications

• 6+ years of extensive experience in leading customer support teams.


• Advanced analytical skills to solve complex, non-routine problems.


• In-depth business knowledge and understanding of integrated areas.


• Ability to work effectively in a mixed environment.


• Strong leadership and mentorship skills.


• Excellent communication and collaboration abilities.


• Proactive approach to career development and skill enhancement.


• Familiarity with Care processes, tools, and BCPs.


• Ability to manage resources and allocate work efficiently.


• Strong customer satisfaction and quality focus.

* The organization is evolving. While no final decisions have been taken, Nokia is planning to divest the PB ECE unit towards 1H 2027 and this role is planned to be moving to Aurelius as part of a stand-alone business.

* The position currently benefits from Nokia's standard employment terms and benefits. Subject to completion of the contemplated transaction and the role's transfer to the acquiring company, it is expected that broadly comparable employment terms and benefits will be maintained post-closing.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific roles requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work-life balance


• Health and well-being support - medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups


• A minimum of 90 days of Maternity and Paternity Leave based on eligibility


• Personal Support Service 24/7 - a confidential support channel open to all Nokia employees and their families in challenging situations


• Career growth & mobility - technical career paths, job rotations, international assignments, and relocation support


• Continuous learning - technical certifications, mentoring programs, coaching, and digital learning platforms


• Opportunities to innovate and contribute through Nokia's research and development environment


• Recognition programs that celebrate outstanding contributions


• Workplace support - ergonomic working support and mobile device programs based on eligibility

Requirements: