CAO Radio Expert

Nokia Corporation; Chengalpattu; Híbrido; INR 2.500.000 - 4.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and hybrid working

Health and well-being support

Maternity and Paternity Leave

Career growth & mobility

Continuous learning

Descripción de la vacante

Nokia India is seeking a CAO Radio Expert to lead and mentor a customer care team, driving day-to-day operations, resource optimization, and skills development in a hybrid work environment.

You will apply advanced analytics to solve complex problems, manage projects, ensure service quality, monitor KPIs, and foster collaboration with Care partners, while aligning with Nokia's evolving business landscape.

Formación

• 6+ years of extensive experience in leading customer support teams.
• Advanced analytical skills to solve complex, non-routine problems.
• In-depth business knowledge and understanding of integrated areas.
• Ability to work effectively in a mixed environment.
• Strong leadership and mentorship skills.
• Excellent communication and collaboration abilities.
• Proactive approach to career development and skill enhancement.
• Familiarity with Care processes, tools, and BCPs.
• Ability to manage resources and allocate work efficiently.
• Strong customer satisfaction and quality focus.

Responsabilidades

• Lead and mentor the team, providing professional advice and guidance.
• Manage day-to-day operational performance, workload, and efficiency.
• Ensure optimized resources are available, including people, tools, and working material.
• Identify and track team skills, ensuring their readiness and development.
• Ensure Care processes adherence and track team KPIs for continuous improvement.
• Manage customer satisfaction surveys and external/internal feedback.
• Ensure quality of service through monitoring and defining corrective actions.
• Support Care customer interfaces with the right competences and tools.
• Facilitate collaboration and knowledge sharing within the team.
• Manage communications with Care partners for change management and escalations.

Conocimientos

Leading customer support teams

Advanced analytical skills

Communication and collaboration

Leadership and mentorship

Resource management

Change management

Customer satisfaction focus

Proactive career development

Care processes familiarity

Descripción del empleo

Job Description

The CAO Radio Expert will work in the team, effectively navigating a mixed environment. They will utilize advanced analytical skills to solve complex problems and provide professional direction. This role involves leading projects, managing day-to-day operations, and ensuring the team's readiness through skill identification and development.

Job Description

The CAO Radio Expert will work in the team, effectively navigating a mixed environment. They will utilize advanced analytical skills to solve complex problems and provide professional direction. This role involves leading projects, managing day-to-day operations, and ensuring the team's readiness through skill identification and development.

How You Will Contribute And What You Will Learn

• Lead and mentor the team, providing professional advice and guidance.
• Manage day-to-day operational performance, workload, and efficiency.
• Ensure optimized resources are available, including people, tools, and working material.
• Identify and track team skills, ensuring their readiness and development.
• Ensure Care processes adherence and track team KPIs for continuous improvement.
• Manage customer satisfaction surveys and external/internal feedback.
• Ensure quality of service through monitoring and defining corrective actions.
• Support Care customer interfaces with the right competences and tools.
• Facilitate collaboration and knowledge sharing within the team.
• Manage communications with Care partners for change management and escalations.

Key Skills And Experience

• 6+ years of extensive experience in leading customer support teams.
• Advanced analytical skills to solve complex, non-routine problems.
• In-depth business knowledge and understanding of integrated areas.
• Ability to work effectively in a mixed environment.
• Strong leadership and mentorship skills.
• Excellent communication and collaboration abilities.
• Proactive approach to career development and skill enhancement.
• Familiarity with Care processes, tools, and BCPs.
• Ability to manage resources and allocate work efficiently.
• Strong customer satisfaction and quality focus.
• The organization is evolving. While no final decisions have been taken, Nokia is planning to divest the PB ECE unit towards 1H 2027 and this role is planned to be moving to Aurelius as part of a stand-alone business.” Nokia to sell Enterprise Campus Edge business to AURELIUS
• The position currently benefits from Nokia’s standard employment terms and benefits. Subject to completion of the contemplated transaction and the role’s transfer to the acquiring company, it is expected that broadly comparable employment terms and benefits will be maintained post‑closing.”

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility