CDC Technical Lead

Nokia Corporation; Chennai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Nokia Corporation in Chennai, India is seeking a senior CDC Technical Lead (Central Delivery Care) to drive care delivery across Core Networks domains. You will lead a skilled team, partner with Market Services, R&D and PLM, and direct initiatives to improve serviceability and customer experience.

The role emphasizes leadership, budgeting, SLA management, and regular executive updates, with a focus on automation and cross-competency development to support future technologies.

Qualifications

• Bachelor's or master's degree with 10+ years in care delivery within Core Domain.
• Strong leadership and facilitation with a results-oriented approach and proven track record in driving financial results in Core Network projects.
• Deep knowledge of Core Domain technologies and preferably the Nokia portfolio.

Responsibilities

• Lead and oversee Care Delivery for Core Networks across markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL organisation to drive product care delivery.
• Manage care financial metrics and budgets to achieve domain financial targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organisation to support future technologies and initiatives.

Skills

Leadership

Results oriented

Stakeholder management

Education

Bachelor's or Master's in relevant field

Tools

Core Domain technologies

Job description

Job Summary

As a CDC Technical Lead (Central Delivery Care) in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together.

How You Will Contribute and What You Will Learn

• Lead and oversee Care Delivery for Core Networks across all markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery.
• Manage care financial metrics and budgets to achieve domain financial targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organisation to support future technologies and initiatives.

Qualifications

You have:

• Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the Core Domain.
• Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in Core Network projects.
• Deep knowledge of Core Domain technologies and preferably the Nokia portfolio

Nice to Have

• Experience in implementing care delivery models and familiarity with R&D collaboration and product lifecycle management (PLM)
• Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management