CCTV Monitoring Executive

BVG India; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

BVG India is seeking a Revenue Leakage Monitoring Executive to oversee CCTV operations at Mumbai Airport. The ideal candidate will monitor retail and food outlets to prevent revenue loss, ensuring transactions are accurately billed.

Responsibilities include cross-checking CCTV footage with POS data and coordinating with finance and audit teams. A graduate with 1 to 4 years of relevant experience is preferred, along with strong observation skills and the ability to work in 24/7 shifts.

Qualifications

• 1 to 4 years of experience in CCTV monitoring / retail audit / loss prevention.
• Experience in airport, retail outlets, malls, or QSR chains preferred.
• Knowledge of revenue leakage control / shrinkage / audit is an advantage.

Responsibilities

• Monitor live CCTV feeds of retail and F&B outlets across airport premises.
• Cross-check CCTV footage with POS billing data.
• Prepare and share daily revenue leakage reports.
• Coordinate with outlet managers, finance, and audit teams.
• Operate CCTV systems, VMS software, and recording tools.

Skills

Strong observation and analytical skills

Knowledge of retail billing/POS systems

Attention to detail in identifying discrepancies

Basic computer skills (Excel, reporting)

Good communication and reporting ability

Ability to work in 24/7 rotational shifts

Education

Graduate Only

Job description

Job Title: Revenue Leakage Monitoring Executive (CCTV)

Location: Airport (T1/T2 Terminal) Andheri

Department: Loss Prevention / Retail Operations / Surveillance

Role & Purpose

To monitor retail and F&B outlets at the airport through CCTV systems to identify, prevent, and report revenue leakage, ensuring all transactions are properly billed and business losses are minimized.

Key Responsibilities

• Monitor live CCTV feeds of retail and F&B outlets across airport premises
• Identify instances of non-billing, under-billing, or unauthorized transactions
• Track suspicious activities such as free item distribution, pilferage, or misuse by staff
• Ensure all customer transactions are properly recorded in POS systems

Transaction Verification

• Cross-check CCTV footage with POS billing data
• Identify cash handling discrepancies and report mismatches
• Detect unauthorized discounts, cancellations, or fake refunds
• Monitor high-risk areas like cash counters and billing points

Incident Identification & Reporting

• Prepare and share daily revenue leakage reports
• Highlight suspicious transactions and provide video evidence
• Maintain logs of incidents, observations, and escalations
• Support internal audits and investigations

Coordination & Escalation

• Coordinate with outlet managers, finance, and audit teams
• Escalate critical issues to Loss Prevention / Security team immediately
• Assist in resolving disputes related to billing or customer complaints

System Handling

• Operate CCTV systems, VMS software, and recording tools
• Retrieve and share footage as required for audits or investigations
• Report camera downtime or technical issues

Compliance & Confidentiality

• Ensure adherence to airport security norms and SOPs
• Maintain strict confidentiality of surveillance and financial data
• Follow audit and compliance requirements

Skills & Competencies

• Strong observation and analytical skills
• Knowledge of retail billing/POS systems
• Attention to detail in identifying discrepancies
• Basic computer skills (Excel, reporting)
• Good communication and reporting ability
• Ability to work in 24/7 rotational shifts

Preferred candidate profile

Qualification & Experience

• Graduate Only
• 1 to 4 years of experience in CCTV monitoring / retail audit / loss prevention
• Experience in airport, retail outlets, malls, or QSR chains preferred

Knowledge of revenue leakage control / shrinkage / audit is an advantage