Head – Loss Prevention for Lonavala

Della Resorts and Adventure; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Della Resorts and Adventure in Pune is seeking a seasoned Loss Prevention leader to head the security function across the resort. You will develop and enforce LP policies, supervise the security team, and coordinate investigations into theft, fraud and incidents while safeguarding guests and assets.

Responsibilities include CCTV oversight, access control, emergency response, and collaboration with HR, Engineering, F&B, and Front Office to minimize losses and maintain a safe resort environment.

Qualifications

• Graduate in any discipline; certification in Security/Loss Prevention.
• 8–12 years of relevant experience in Loss Prevention/Security.

Responsibilities

• Lead Loss Prevention policies, procedures, and SOPs.
• Protect assets, guest belongings, employee property, and resort infrastructure.
• Identify risks and implement preventive measures.
• Lead investigations into theft, pilferage, fraud and incidents.
• Prepare detailed incident reports with corrective actions.
• Maintain records of all security and loss prevention incidents.
• Monitor CCTV and access control systems; ensure coverage.
• Oversee entry/exit controls, gates, and guest areas.
• Coordinate emergency response and evacuation procedures.
• Train and supervise the Loss Prevention team; manage rosters.
• Coordinate with HR, Engineering, Housekeeping, F&B, Finance, Front Office.

Skills

Leadership

Security Management

Incident Investigations

CCTV Surveillance

Emergency Response

Team Supervision

Education

Graduate in any discipline

Security/Loss Prevention certification

Job description

Job Description

Job Purpose

To lead and manage the overall Loss Prevention function, ensuring the safety and security of guests, employees, company assets, property, and operations. The role will focus on preventing theft, fraud, pilferage, unauthorized activities, and operational losses while maintaining a safe and secure environment throughout the resort.

Key Responsibilities

Loss Prevention & Security Management

• Develop and implement effective Loss Prevention policies, procedures, and SOPs.
• Ensure protection of company assets, guest belongings, employee property, and resort infrastructure.
• Identify potential security and operational risks and take preventive measures.

Incident Investigation

• Lead investigations related to theft, pilferage, fraud, misconduct, accidents, property damage, and other incidents.
• Prepare detailed incident reports and recommend corrective and preventive actions.
• Maintain proper records of all security and loss prevention incidents.

CCTV & Surveillance

• Monitor CCTV operations and ensure effective coverage of critical areas.
• Conduct regular checks of CCTV systems, access control systems, fire & safety equipment, and security infrastructure.
• Review CCTV footage during investigations and maintain confidentiality of sensitive information.

Hotel & Resort Security

• Ensure effective control of entry and exit points, staff gates, guest areas, stores, kitchens, back-of-house areas, and restricted zones.
• Supervise frisking, access control, vehicle checks, key control, and visitor management.
• Conduct regular patrols and surprise inspections across the property.

Team Management

• Lead, train, and supervise the Loss Prevention/Security team.
• Prepare duty rosters and ensure adequate manpower coverage across all shifts.
• Conduct regular briefings and training on security procedures, emergency response, grooming, discipline, and guest handling.

Emergency & Crisis Management

• Coordinate emergency response during fire, medical emergencies, accidents, security threats, natural calamities, and other critical situations.
• Ensure the team is trained in emergency procedures and evacuation protocols.
• Coordinate with Police, Fire Brigade, Ambulance, and other external authorities whenever required.

Internal Coordination

• Work closely with HR, Engineering, Housekeeping, F&B, Finance, Stores, Front Office, and other departments to identify and control operational losses.
• Support departmental investigations and ensure proper documentation.
• Conduct regular meetings with HODs regarding security and loss prevention concerns.

Compliance & Audits

• Ensure compliance with company policies, hotel standards, statutory requirements, and security guidelines.

Job Expectations

Strong integrity, alertness, confidentiality, and professional conduct are essential.

Minimum Qualification

Graduate in any discipline; certification in Security/Loss Prevention

Minimum Job Experience

8–12 years of relevant experience in Loss Prevention/Security

Reporting To

Chief operations officer (COO)

Travel

N/A