CBTS Hiring _ Lead Network Engineer _ Chennai (Hybrid)

Cbts; Chennai; Hybrid; INR 1.800.000 - 2.600.000; Vollzeit

Zusammenfassung

Cbts is seeking a Senior Network Engineer in Chennai with 8+ years of experience to own complex network and fiber incident resolution. You will lead technical escalations, guide junior team members, and coordinate with carriers and vendors to maintain service stability.

The role emphasizes proactive monitoring, change management, and thorough documentation to support consistent operations and clear stakeholder communication.

Qualifikationen

• 8+ years of network engineering experience.
• Experience with routing, switching, WAN and fiber.
• Ability to mentor junior engineers.

Aufgaben

• Incident ownership: act as the technical escalation point for Level 1 incidents.
• Root cause analysis: lead investigations and implement corrective actions.
• Proactive monitoring: monitor network health and tune thresholds.
• Carrier and vendor coordination: raise faults and track repairs with vendors.
• Stakeholder communication: provide timely updates during major incidents.
• Change and maintenance: plan and execute config changes with risk assessment.
• Documentation and process: build runbooks and network diagrams.
• Mentoring: coach fresher engineers on ticket handling and handovers.
• Coverage and reporting: support shift handovers and SLA reporting.

Jobbeschreibung

Immediate Joiners Only

Location - Chennai

Exp - 8+years

Shift Timings - Rotational Shift ,24*7

Job Description :

The Senior Network Engineer is a core member of the network operations team. The role owns the technical resolution of complex network and fiber incidents escalated from the Level 1 team, keeps services stable and performing, and helps establish and improve operating procedures. The engineer also guides junior team members and serves as a dependable technical contact for carriers, vendors and stakeholders.

Key Responsibilities

• Incident ownership: Act as the technical escalation point for incidents raised by Level 1, diagnosing and resolving complex faults across routing, switching, WAN and fiber connectivity.
• Root cause analysis: Lead investigations into major and repeat incidents, and put corrective and preventive actions in place to reduce recurrence.
• Proactive monitoring: Use monitoring and alerting platforms to track network health, tune thresholds and act on early signs of degradation before customers are affected.
• Carrier and vendor coordination: Raise faults with telecom carriers, OEM vendors and field teams, track repairs, and confirm restoration within agreed timelines.
• Stakeholder communication: Give clear, timely updates to internal teams and customers during major incidents, following the defined escalation matrix.
• Change and maintenance: Plan and carry out approved configuration changes, maintenance and upgrades, with risk assessment and rollback plans.
• Documentation and process: Build and maintain runbooks, standard operating procedures, network diagrams and knowledge articles to support consistent operations.
• Mentoring: Coach fresher engineers by reviewing their ticket handling and shift handovers, and building their troubleshooting skills.
• Coverage and reporting: Contribute to shift coverage and quality handovers, and support service level and trend reporting.