CBS-BMC-Services-Digital Platforms- Website coordinator-Senior Associate

EY; Ernakulam; Remote; INR 600,000 - 900,000; Full time

Benefits offered by this job

Global exposure

Flexible work arrangements

Professional development

Job summary

EY Global Delivery Services is seeking a Website Coordinator to support the delivery, maintenance and optimization of EY websites and digital campaigns. You will coordinate web requests, timelines, stakeholders, developers and analytics to ensure work is delivered on time and to standard.

You’ll collaborate with marketing, design and IT teams, monitor website performance with analytics, contribute to SEO/SEM efforts and help publish compelling digital experiences across EY’s global websites.

Qualifications

• Strong written and spoken English with global audience awareness.
• Experience with digital publishing and CMS platforms.
• Solid SEO knowledge and ability to analyze campaign performance.
• Experience coordinating web projects and digital marketing operations.
• Strong time management and stakeholder communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Coordinate web requests, timelines and dependencies across teams.
• Liaise with stakeholders, developers and analytics for campaigns.
• Manage web intake via Zendesk and surface actionable insights.
• Collaborate with designers and IT on site content and usability.
• Analyze traffic and optimize performance using analytics tools.
• Support end-to-end publishing across EY’s global websites.
• Contribute to SEO/SEM efforts and content updates.

Skills

US English proficiency

Digital publishing

SEO understanding

CMS experience

Project coordination

Time management

Stakeholder management

Education

Bachelor’s degree

Tools

Zendesk

Adobe Analytics

Conductor

SharePoint

PowerPoint

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The Website Coordinator supports the effective delivery, maintenance and optimization of EY websites and digital campaigns. The role coordinates web requests, timelines, stakeholders, developers, analytics and reporting to ensure work is delivered efficiently, accurately and in line with agreed priorities and service levels.

Your Key Responsibilities

• Manage digital projects through development of timelines, task assignment and progress tracking as needed.
• Manage the handoff and tracking of web leads.
• Liaise with internal teams regarding miscellaneous web requests.
• Manage email and web intake requests through the Zendesk ticketing system.
• Interface with Web Developers to help with site content, usability, maintenance, updating and evolution of the website.
• Analyze website traffic and seek opportunities and avenues to optimize performance.
• Collaborate with the team to build campaign reporting; analyze data in Adobe Analytics and consolidate results in PowerPoint to tell a story.
• Assist with tasks associated with the SEO and SEM strategy; monitor SEO web crawls in Conductor and support the SEO/SEM lead with technical updates.
• Manage and update web trackers and calendars daily.
• Conduct audits and actively participate in knowledge sharing.
• Organize files; own and manage the team SharePoint; and distribute digital marketing materials to relevant stakeholders.
• Identify and execute improvements for processes, content and campaign performance.
• Undertake other projects and duties as assigned.
• Work collaboratively with digital design and production teams.
• Successfully juggle competing priorities and multiple projects.
• Manage site updates as needed when tools, marketing strategies and best practices change.
• Work closely with marketers to support the end-to-end publishing process for select projects.
• Develop ideas to enhance and improve the global website and publishing processes.

Skills And Attributes For Success

• Coordinate multiple website workstreams, dependencies and stakeholders with strong attention to detail.
• Interpret website and campaign data and translate findings into clear, decision-ready reporting.
• Work confidently across ticketing, analytics, SEO and collaboration platforms.
• Advocate for digital best practices and how to use different content types, formats and design elements to create effective, engaging user experiences.
• Make decisions throughout a project that balance the need to meet a deadline while still meeting the original requirements of the project.
• Work independently to complete multiple tasks within a fast-paced environment.

To qualify for the role, you must have

• Excellent US English written and verbal communication skills, with an understanding of how messages may be received globally.
• Strong understanding of digital publishing and best practices.
• Strong knowledge of SEO as it relates to website and campaign performance.
• Experience working within a content management system to create outstanding digital experiences.
• Experience coordinating website requests, digital projects or digital marketing operations.
• Strong influencing skills.
• Strong project and time management ability.

Ideally, you’ll also have

• Experience and confidence working closely with global teams.
• Experience using Zendesk, Adobe Analytics, Conductor, SharePoint and PowerPoint in a digital marketing environment.
• A good eye for effective use of imagery.
• An eye for design and basic knowledge of design software such as Photoshop and Microsoft Office.
• A basic understanding of HTML.

Technologies and Tools

• Basic understanding of Adobe Experience Manager (AEM).
• Working knowledge of Zendesk, Adobe Analytics, Conductor, Microsoft PowerPoint and SharePoint.

What We Look For

• Bachelor’s or master’s degree.
• A professional, confident and enthusiastic candidate who can adapt to flexible work timings and demonstrate an exceptional work ethic and customer focus.
• Minimum 5 years of relevant experience in website coordination, digital marketing, web operations or a related field.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

EY | Building a better working world

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Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.