Catering Sales Manager

Accor

Chennai

On-site

INR 600,000 - 900,000

Full time

5 days ago

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Job summary

Pullman Chennai Anna Salai in Chennai is seeking an Events Manager to lead banquet operations, guest service and team coordination. You will ensure seamless event execution with a focus on guest experience and revenue opportunities.

The role requires a Bachelor’s degree, a minimum of 4 years in a similar role, excellent English proficiency, and strong MS Office skills. You will oversee inventories, coordinate with kitchen and events staff, and drive high standards of service.

Qualifications

Bachelor’s Degree
Minimum 4 years of experience in a similar role
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint

Responsibilities

Ensures guests are well looked after from arrival to departure
Monitors guest satisfaction during events
Provides attentive service adapting to constraints
Maintains good relations with guests and drives loyalty
Manages inventories and stock under responsibility
Increases venue revenue through additional sales techniques
Prepares and analyzes financial reports and implements corrective actions
Manages event costs in line with budgets while maintaining quality
Ensures smooth communications between events team and kitchen

Skills

English proficiency

Customer service

Event coordination

Education

Bachelor's Degree

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description:

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Ensures guests are well looked after, from the moment they arrive to the time they leave
Enquires whether guests are satisfied throughout the Event
Offers attentive service to guests, adapting to any constraints
Establishes good relations with guests, offering advice and fostering customer loyalty
Takes part in inventories and manages stocks under his/her responsibility
Increases revenue for the point of sale through additional sales techniques
Prepares and analyses financial reports/results and implements corrective actions as necessary
Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
Ensures strict adherence to Events Internal bill settlement policy, as per the company/hotel guidelines.
Organizes the work for the team, including the need to multi-skill in employees for job requirements
Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
Continuously takes initiatives to enhance and improve the team member’s product knowledge.
Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
Takes the global level of activity into account when managing the flow of events in the Hotel.
Checks the quality, speed and overall efficiency of the team/ events staff.
Ensures that the Back of the house service areas are maintained as per the hotel standards