Category Manager - Copy • Bangalore

Urban Company; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Urban Company in Bengaluru is hiring a Category Manager to drive on-ground operations, onboarding new service partners, and improving the quality of the partner base.

You will own end-to-end initiatives, tackle problems with analysis and process improvements, and collaborate with marketing, technology, and product to run cross-functional projects.

We value a proactive, fast-paced approach with 6 months to 2 years of work experience and proficiency in advanced Excel/SQL/Tableau/Power BI.

Qualifications

• 6 months - 2 years of work experience.
• Proficient in advanced Excel/SQL/Tableau/Power BI.
• Ability to work in a fast-paced environment and solve ambiguous problems.
• High energy with a hustle-and-get-things-done attitude.

Responsibilities

• Drive onboarding of service professionals, covering sourcing, selection and training.
• Improve customer and partner experience through cross-functional projects.
• Collaborate with marketing, technology and product on category initiatives.
• Support BAU category management activities related to supply/demand planning and revenue planning.

Skills

On-ground operations

Partner onboarding

Analytical mindset

Problem solving

Execution

Excel

SQL

Tableau

Power BI

Communication

Tools

Excel

SQL

Tableau

Power BI

Job description

About Urban Company Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand‑picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

• Customer love: Build a platform that offers truly delightful and differentiated services
• Partner empowerment: Build a deep, full‑stack partnership with service partners, helping improve their earnings and overall livelihood
• Technology first: Bring innovation and technology to an age‑old industry

About the Role & Team

A Category Manager is responsible for driving on‑ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner base

This includes end‑to‑end ownership of the initiative, including problem‑solving, analysis, process improvement, and execution

Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning

What you’ll do:

Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - sourcing, selection, and training of partners.

Be part of projects that are focused on improving customer and partner experience

Collaborate with cross‑functional internal partners in marketing, technology, and product to execute multiple category and central‑level projects

What we need:

Sharp and hungry professionals willing to go above and beyond to create impact

6 months -2 years of work experience

Proficient in advanced Excel/ SQL/Tableau/Power BI

Ability to work in a fast‑paced environment, requires solving ambiguous problems, and is highly outcome‑oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground.

Hustle and get things done attitude

What can you expect:

A great work environment with massive ownership and growth opportunities.

Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession

A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change

Growth opportunities within UC via our robust internal mobility program

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

• Customer love: Build a platform that offers truly delightful and differentiated services
• Service professional empowerment: Build a deep, full‑stack partnership with service professionals, helping improve their earnings and overall livelihood
• Technology first: Bring innovation and technology to an age‑old industry

Urban Company has a presence in 56 cities across India, Singapore, UAE, The Kingdom of Saudi Arabia and the USA. Since inception, the platform has delivered 36 million bookings to customers, and a highly trained fleet of 40,000+ service professionals. Today, Urban Company offers 50+ different types of home and beauty services through its mobile applications and website.