Catchment Manager

Airtel; Chandrapur; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Airtel in India seeks a Catchment Sales Manager in DTC to oversee retail outlets, drive broadband sales, and lead a field team of 7-12 executives through customer service, market activations, and stakeholder management.

You will coordinate with market planning and project teams to ensure installations, manage lead flow, build relationships with residents and associations, and push upselling and cross-selling to grow Airtel's footprint in the catchment.

Qualifications

• Broadband and network knowledge.
• Inventory management.
• Analytical mindset and basic MS Office.
• Drive for results and execution excellence.
• Ownership.
• Influencing.
• Build and maintain relationships.

Responsibilities

• Manage store operations SOPs, handle customer queries and escalations.
• Ensure network expansion and timely installations by coordinating with market planning and project team.
• Performance Tracking and governance large off roll team (7-12).
• Online Lead Management.
• Understand market demographics and increase market visibility through BTL activities as per customer segments.
• Maintain good relationships with residential and market association to drive rollout and generate business.
• Increase upselling and cross-selling to new and existing customers.
• Build a culture of serve to grow in stores.
• Ensure robust planning to start strong.
• Drive discipline in store and cash compliance.
• Simplify communication for the field executives to understand.
• Keep team motivated through team connects, rituals and R&R.
• Building strong relationships with internal as well as external stakeholders and resourcefulness.
• Partner Management (in LCO towns).

Skills

Broadband knowledge

Inventory management

Analytical mindset

MS Office basics

Drive for results

Ownership

Influencing

Relationship building

Job description

Success Profile - CSM

SCOPE OF WORK

The DTC( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

EXPECTED DELIVERABLES

• Manage store operations SOPs, handle customer queries and escalations
• Ensure network expansion and timely installations by coordinating with market planning and project team
• Performance Tracking and governance large off roll team (7 -12)
• Online Lead Management
• Understand market demographics and increase market visibility through BTL activities as per customer segments
• Maintain good relationships with residential and market association to drive rollout and generate business
• Increase upselling and cross-selling to new and existing customers
• Build a culture of serve to grow in stores
• Ensure robust planning to start strong
• Drive discipline in store and cash compliance
• Simplify communication for the field executives to understand
• Keep team motivated through team connects, rituals and R&R
• Building strong relationships with internal as well as external stakeholders and resourcefulness
• Partner Management (in LCO towns)

WHAT IT TAKES

• Broadband and network knowledge
• Inventory management
• Analytical Mindset & basic MS office
• Drive for results and Execution Excellence
• Ownership
• Influencing
• Build and maintain relationships