Catalog Specialist II, Global Catalog Operations

Amazon; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon in India is seeking a Catalog Specialist II to conduct quality audits and recommend high-confidence corrections to the retail catalog. The role requires strong English communication and the ability to use human judgement on customer-facing data.

You will also craft high-quality product content and help refine system prompts for better outputs. Ideal candidates bring 1+ years of program experience, data-led decision-making skills, and familiarity with analytics tools like SAS, PowerBI,

Qualifications

• 1+ years of program or project management experience.
• Experience using data to influence business decisions.
• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts.
• Knowledge of visualization tools such as Tableau, Datazen, SSRS.
• Experience back office operations, escalation management and troubleshooting environments.

Responsibilities

• Lead and oversee content audits with SOP adherence, ensuring accuracy and efficiency.
• Exercise judgment during audits, especially with incomplete information.
• Approve or disapprove audit entries with clear explanations.
• Communicate audit results and recommendations for improvement.
• Create high-quality textual content to enhance product listing quality.
• Develop new or curate prompts/instructions to improve system outputs.
• Analyze system outputs and refine instructions to improve precision and recall.
• Use sources to validate and enrich catalog data for reliability.
• Communicate audit results to stakeholders to drive continuous improvement.
• Browse Amazon site to locate products using search techniques.
• Analyze data to identify trends and support strategic decisions.
• Produce executive metrics and recommend process improvements.
• Demonstrate mastery of Seller Support operations and tools.
• Suggest improvements in audit activities and mentor peers.

Skills

Program management

Data-driven decisions

Analytical thinking

English proficiency

Tools

SAS

PowerBI

SQL

ETL/DW concepts

Tableau

SSRS

Job description

Global Catalog Operations team at Amazon is looking for a highly motivated and talented candidate for the role of Catalog Specialist II. Proficiency in written and verbal English is a fundamental requirement for this position. The ideal candidate will be responsible for conducting quality audits and recommending high confidence corrections to Amazon’s retail catalog. The candidate is also expected to use human judgement to make decisions on behalf of our customers. Strong qualitative research, quantitative analysis, communication skills, attention to detail; and a commitment to excellence are the required skill sets for this role.

Key job responsibilities

• Lead and oversee the execution of content audits, adhering to established processes, guidelines, and Standard Operating Procedures (SOPs), while ensuring utmost accuracy and efficiency.
• Demonstrate exceptional judgment and decision-making skills during content audits, even in situations with ambiguous or incomplete information
• Exercise your editorial expertise to approve or disapprove audit entries based on pre-defined guidelines, providing well-reasoned explanations for each decision.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement
• Create appealing high-quality textual content for Amazon products which will enhance customer’s e-commerce buying experience
• Develop new or curate existing custom prompts/instructions to improve the quality of system outputs
• Analyze system generated outputs and use existing feedback loop to fine tune the instructions which helps improve precision and recall of system generated outputs
• Utilize sources to validate and enrich catalog data, ensuring its reliability and relevance to customers.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement.
• Browse the Amazon site and use search techniques to locate specific products internally and externally
• Analyze available data and leverage your experience to identify emerging trends and patterns, contributing valuable insights to strategic decision-making
• Ability to produce executive metrics and make recommendations for process and systems improvement
• Demonstrates mastery of Seller Support operations and tools
• Scope and recommend new improvements in audit activities
• Demonstrates effective communication, composure, and professional attitude
• Proactively serves as a technical resource and mentor for other associates
• Working with sensitive issues, including but not limited to:
  • Adult Content
  • Religious and philosophically sensitive issues
  • Liqueur, tobacco, weapons and other potentially offensive products

• 1+ years of program or project management experience
• Experience using data to influence business decisions

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
• Knowledge of visualization tools such as Tableau, Datazen, SSRS
• Experience back office operations, escalation management and troubleshooting environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.