Cash Collection Specialist

HRS; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

HRS seeks a Mumbai-based Cash Collection Specialist to drive timely recovery of outstanding payments. You will manage dunning, coordinate with debt collection agencies, and liaise with legal teams to ensure compliant recoveries.

The role requires a finance/BA background, English fluency, and strong collaboration with internal teams to optimize cash flow and maintain customer relationships.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Experience in Cash Collection, Debt Recovery, or similar role.
• Experience with Dunning processes and preparing Dunning letters.
• Familiarity with Debt Collection Agencies (DCAs) and lawful debt recovery.
• Knowledge of legal procedures in collections and liaising with lawyers.
• Excellent communication and cross-functional collaboration skills.
• Fluent in English with strong written and verbal communication.

Responsibilities

• Manage cash collection to strengthen the company’s financial position.
• Prepare and issue Dunning letters to overdue accounts.
• Collaborate with DCAs to recover delinquent payments.
• Coordinate with legal representatives on escalated cases.
• Ensure compliance with applicable debt collection laws and guidelines.
• Analyze accounts to identify high-risk cases and plan collection strategies.
• Prepare reports on collection efforts and outcomes for management.
• Work with Sales and Customer Service to resolve payment issues.

Skills

Cash collection

Debt recovery

Communication skills

Analytical mindset

Team collaboration

Documentation & reporting

Education

Bachelor's degree in Finance, Business Administration, or related field

Job description

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

HRS Group is looking for Mumbai based Cash Collection Specialist (all genders) to join our team, where your expertise in effective debt collection processes will play a crucial role in ensuring timely and efficient retrieval of outstanding payments. Your meticulous approach and collaborative spirit will contribute to maintaining positive financial relationships with our valued clients.

CHALLENGE

• Manage the Cash Collection process to contribute to our company’s fiscal strength and gain expertise in financial management
• Prepare and issue of Dunning letters to customers with overdue accounts to develop effective communication skills and assist customers in resolving their accounts
• Collaborate with Debt Collection Agencies (DCAs) to initiate collection efforts for delinquent accounts
• Maintain regular communication with legal representatives and lawyers to manage escalated cases and legal proceedings related to collections
• Ensure compliance with legal and regulatory guidelines during debt recovery processes
• Analyze and monitor customer accounts to identify high-risk cases and formulate appropriate collection strategies
• Prepare comprehensive reports on collection efforts, account statuses, and recovery outcomes for management review to sharpen your reporting and presentation skills, providing crucial insights to drive informed decisions
• Collaborate cross-functionally with Sales and Customer Service to resolve outstanding payment issues and prevent future delinquencies
• Implement process improvements to optimize the efficiency and effectiveness of the Cash Collection department

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

Experience:

• Bachelor's degree in Finance, Business Administration, or a related field
• Experience in Cash Collection, Debt Recovery, or a similar role

Domain Expertise:

• Proficiency in handling Dunning processes, including the preparation and issuance of Dunning letters
• Familiarity with working alongside Debt Collection Agencies (DCAs) for efficient and lawful debt recovery
• Strong understanding of legal procedures related to collections and experience in liaising with lawyers and legal representatives

Problem-Solving and Creativity:

• Analytical mindset with the ability to assess customer accounts and develop effective collection strategies

Personal Attributes:

• Excellent communication skills for maintaining contact with clients, lawyers, and internal teams
• Demonstrated ability to work collaboratively across departments to resolve outstanding payment issues
• Strong organizational skills and attention to detail for accurate record-keeping and reporting

Language Skills:

• Fluent in English, with exceptional written and verbal communication abilities.

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.