Case Manager

SevakH; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

SevakH in Kochi, Kerala seeks a dedicated Case Manager to coordinate dispute resolution matters—mediation, arbitration, and legal consultation—acting as the liaison between clients and legal professionals. The role is on-site, full-time, and focuses on intake, documentation, scheduling, and ensuring accurate records in our case management systems.

The ideal candidate holds a Bachelor's degree in Law or related field, is fluent in English and local languages, and demonstrates strong

Qualifications

• Bachelor’s degree as stated or equivalent in related field.
• Fluency in English and local languages used in Kochi.
• Understanding of dispute resolution processes (mediation/arbitration).
• Experience with case management systems or digital tools.

Responsibilities

• Manage case intake, documentation, and tracking of dispute resolution matters.
• Coordinate scheduling and communication between clients, legal professionals, and internal teams.
• Maintain accurate records in case management systems and ensure policy compliance.
• Prepare case reports and identify workflow bottlenecks to improve efficiency.

Skills

Fluent English

Regional language proficiency

Communication skills

Documentation skills

Interpersonal skills

Education

Bachelor's degree in Law, Social Work, Management, or related field

Tools

Case management software

Job description

Contextual Overview

SevakH, an Indian legal technology platform specializing in Online Dispute Resolution (ODR), is hiring a full-time Case Manager to be based on-site in Kochi, Kerala. The role focuses on coordinating dispute resolution matters, including mediation, arbitration, and legal consultation, by liaising between clients and legal professionals.

Key Eligibility Criteria

• Bachelor’s degree in Law, Social Work, Management, or a related field.
• Fluency in English and regional languages used in Kochi.
• Basic understanding of legal processes, particularly dispute resolution (mediation/arbitration).
• Proficiency in digital tools and case management systems.
• Strong communication, documentation, and interpersonal skills.

Responsibilities & Scope of Work

• Manage case intake, documentation, and tracking of dispute resolution matters.
• Coordinate scheduling and communication between clients, legal professionals, and internal teams.
• Maintain accurate records in case management systems and ensure compliance with internal policies.
• Prepare case reports and identify workflow bottlenecks to improve operational efficiency.

Stipend, Compensation & Mode

Stipend: Not specified.
Mode: Full-time, On-site (Kochi).