CargoWise TMS Support Analyst

Careernet; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Careernet in Bengaluru, India, seeks an experienced CargoWise TMS Support professional to manage day-to-day enterprise application support for forwarding, customs, shipments, billing, and related workflows.

You will troubleshoot tickets, investigate recurring issues, and help configure CargoWise with users, organizations, and milestones. Collaboration with IT, operations, and regional teams is essential.

Qualifications

• 5-9 years of relevant experience in application support or logistics operations.
• Hands-on support for enterprise applications in logistics or freight forwarding.
• Strong CargoWise TMS experience, especially Forwarding and Customs modules.

Responsibilities

• Provide day-to-day support for CargoWise TMS across forwarding, customs, shipments, declarations, billing, job management, milestones, and workflows.
• Review, troubleshoot, prioritize, and resolve application support tickets raised by users.
• Investigate recurring incidents, identify root causes, document findings, and support corrective actions.
• Assist with CargoWise configuration updates involving users, organizations, workflows, milestones, charge codes, templates, and data.
• Support testing and validation of system changes, upgrades, patches, and new configurations.
• Coordinate with operations, customs, finance, IT, regional teams, and vendors to clarify requirements.
• Maintain support documentation, troubleshooting guidance, known-issue records, and user instructions.
• Provide user guidance and knowledge sharing to improve CargoWise adoption and reduce repeats.
• Identify opportunities to improve data quality, efficiency, and system processes.

Skills

CargoWise TMS

Application Support

L2 Troubleshooting

Cargowise

Education

Bachelor's degree in IT/CS/Logistics

Job description

Key Skills:

Cargowise, TMS, Application Support, L2 Troubleshooting

Roles and Responsibilities:

• Provide day-to-day support for CargoWise TMS across forwarding, customs, shipments, declarations, billing, job management, milestones, and workflows.
• Review, troubleshoot, prioritize, and resolve application support tickets raised by operational and business users.
• Investigate recurring incidents, identify root causes, document findings, and support corrective actions.
• Assist with CargoWise configuration updates involving users, organizations, workflows, milestones, charge codes, document templates, reference data, and operational settings.
• Support testing and validation of system changes, enhancements, upgrades, patches, and new configurations.
• Work with operations, customs, finance, IT, regional teams, and software vendors to clarify requirements and resolve issues.
• Maintain support documentation, troubleshooting guidance, known-issue records, configuration notes, and user instructions.
• Provide user guidance and knowledge sharing to improve CargoWise adoption and reduce repeat incidents.
• Identify opportunities to improve data quality, operational efficiency, user experience, and system processes.

Skills Required:

• 5 - 9 years of relevant experience in application support, systems support, logistics operations, or a comparable role.
• Hands-on experience in application support for enterprise business applications, preferably within logistics or freight forwarding.
• Strong CargoWise TMS experience, ideally supporting Forwarding and Customs modules.
• Understanding of shipment lifecycle, job management, billing, documentation, customs declarations, milestones, and forwarding operations.
• Ability to analyze application issues, support business users, translate requirements, and assist with configuration and validation activities.

Good to Have:

• L2 troubleshooting experience for CargoWise or related enterprise applications.

Education:

Bachelor's degree in Information Technology, Computer Science, Logistics, Supply Chain, or a related discipline is preferred.