Wise TMS Support Analyst

Careernet; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Careernet in Bengaluru is seeking an experienced CargoWise TMS support specialist to provide day-to-day application support across forwarding, customs, shipments, billing and workflows. You will troubleshoot tickets, investigate root causes, and collaborate with operations, IT, finance and vendors to resolve issues and implement configuration updates.

A Bachelor's degree in IT/CS/Logistics or related discipline and hands-on CargoWise experience are required; you will help improve data quality,

Qualifications

• 5-9 years of relevant experience in application support, systems support, logistics operations, or a comparable role.
• Hands-on experience in application support for enterprise business applications, preferably within logistics or freight forwarding.
• Strong CargoWise TMS experience, ideally supporting Forwarding and Customs modules.
• Understanding of shipment lifecycle, job management, billing, documentation, customs declarations, milestones, and forwarding operations.

Responsibilities

• Provide day-to-day CargoWise TMS support across forwarding, customs, shipments and billing.
• Review, troubleshoot, and resolve application support tickets from operations.
• Investigate incidents, identify root causes, document findings, and support fixes.
• Assist with CargoWise configuration updates for users, workflows, milestones, charge codes, templates, reference data, and operational settings.
• Support testing, validation, upgrades, patches, and new configurations.
• Coordinate with operations, IT, finance, and vendors to resolve issues.
• Maintain support documentation and user instructions.
• Provide user guidance and knowledge sharing to improve CargoWise adoption and reduce repeat incidents.
• Identify opportunities to improve data quality, operational efficiency, user experience, and system processes.

Skills

Cargowise

TMS

Application Support

L2 Troubleshooting

Education

Bachelor's degree in Information Technology, Computer Science, Logistics, or related discipline

Job description

Key Skills:

Cargowise, TMS, Application Support, L2 Troubleshooting

Roles and Responsibilities:

• Provide day-to-day support for CargoWise TMS across forwarding, customs, shipments, declarations, billing, job management, milestones, and workflows.
• Review, troubleshoot, prioritize, and resolve application support tickets raised by operational and business users.
• Investigate recurring incidents, identify root causes, document findings, and support corrective actions.
• Assist with CargoWise configuration updates involving users, organizations, workflows, milestones, charge codes, document templates, reference data, and operational settings.
• Support testing and validation of system changes, enhancements, upgrades, patches, and new configurations.
• Work with operations, customs, finance, IT, regional teams, and software vendors to clarify requirements and resolve issues.
• Maintain support documentation, troubleshooting guidance, known-issue records, configuration notes, and user instructions.
• Provide user guidance and knowledge sharing to improve CargoWise adoption and reduce repeat incidents.
• Identify opportunities to improve data quality, operational efficiency, user experience, and system processes.

Skills Required:

• 5 - 9 years of relevant experience in application support, systems support, logistics operations, or a comparable role.
• Hands-on experience in application support for enterprise business applications, preferably within logistics or freight forwarding.
• Strong CargoWise TMS experience, ideally supporting Forwarding and Customs modules.
• Understanding of shipment lifecycle, job management, billing, documentation, customs declarations, milestones, and forwarding operations.
• Ability to analyze application issues, support business users, translate requirements, and assist with configuration and validation activities.

Good to Have:

• L2 troubleshooting experience for CargoWise or related enterprise applications.

Education:

Bachelor's degree in Information Technology, Computer Science, Logistics, Supply Chain, or a related discipline is preferred.