Cargo Sales and Operation Staff

Japan Airlines Company Limited; Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

Japan Airlines Company Limited at IGI Delhi Airport seeks a cargo operations professional to support airport cargo and ramp activities, safety compliance, and data-led process improvements. The role includes cargo sales, pricing, customer coordination, and liaison with airport authorities and government agencies.

Ideal candidates have 3+ years in aviation or cargo handling, strong English/Hindi communication, and willingness to work rotational/night shifts.

Qualifications

• 3+ years experience in aviation or cargo handling
• Excellent communication in English and Hindi
• Willingness to work rotational shifts, including night shifts at IGI Delhi Airport
• Strong team player with time-management and safety focus

Responsibilities

• Support cargo & ramp operations (loading/unloading, inspection)
• Ensure safety and regulatory compliance across operations
• Handle cargo pricing, client communications, and sales support
• Coordinate with Customs, Immigration, CISF, and airport authorities
• Analyze cargo volume and maintain operation records

Skills

Cargo Handling

Airline Operations

Ramp Handling

Cargo Sales & Pricing

Airport Operations

Customer Relationship Management

Basic Accounts

Safety & Compliance

Operational Reporting

Data Analysis

Government & Agency Coordination

Job description

Job Purpose

The role will be responsible for supporting airport cargo and ramp operations, including cargo handling, safety compliance, cargo sales and pricing, customer coordination, and liaison with airport authorities and government agencies. The position will also support operational reporting, data analysis, and process improvement activities.

Key Responsibilities

Cargo & Ramp Operations

• Receive, sort, load, and unload cargo while inspecting goods to prevent loss or damage.
• Ensure smooth and efficient cargo and ramp handling operations.
• Monitor cargo movement and support operational requirements.

Safety & Compliance

• Perform operations in accordance with airport and airline safety standards.
• Support incident and emergency response procedures.
• Maintain a strong focus on operational compliance and safety.

Cargo Sales & Customer Management

• Manage cargo pricing and rates as required.
• Communicate with customers and maintain strong client relationships.
• Support sustainable revenue generation through effective cargo sales and customer service.

Government & Agency Coordination

• Coordinate with Customs, Immigration, CISF, airport authorities, and other relevant agencies.
• Support smooth completion of operational and regulatory requirements.

Operations & Administrative Support

• Analyze cargo volume and revenue data.
• Maintain operational records and support project tracking.
• Identify opportunities to improve process efficiency.
• Handle general administrative and operational responsibilities as required.

Desired Candidate Profile

• 3+ years of experience in aviation or cargo handling is preferred.
• Excellent communication skills in English and Hindi.
• Willingness to work in rotational shifts, including night shifts, at IGI Delhi Airport.
• Strong team player with good time-management and organizational skills.
• Medically fit and highly conscious of safety and compliance requirements.
• Candidates with Japanese time-management skills, a customer-hospitality mindset, or basic interest/skills in the Japanese language will be preferred.
• Must possess a valid passport issued within the last 2 years or be willing to submit Police Verification/PVC.

Key Skills

• Cargo Handling
• Airline Operations
• Ramp Handling
• Cargo Sales & Pricing
• Airport Operations
• Customer Relationship Management
• Basic Accounts
• Safety & Compliance
• Operational Reporting
• Data Analysis
• Government & Agency Coordination