Care Specialist - Delhi

Coloplast; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Coloplast India is seeking a compassionate nurse-led professional to serve and educate patients during hospitalization and after discharge through Coloplast CARE services. You will partner with surgeons and nurses to become the preferred Ostomy Care nursing service provider.

You will guide patients on ostomy options, support post-discharge registration in SFDC, and cultivate long-term relationships with key accounts while collaborating with cross-functional teams to ensure compliant care

Qualifications

• 2+ years of nursing care experience from a reputed hospital.
• Diploma or degree in Nursing.
• Knowledge of Stoma management preferred.

Responsibilities

• Provide full bandwidth of care at the highest standard before, during and after the surgery (e.g., stoma marking, pre & post operative patient guidance, application of first stoma bag, point of contact for complications).
• Educate patients about life with an Ostomy, Coloplast’s Ostomy Care portfolio and support them in choosing the optimal appliance and accessory out of this portfolio.
• Ensure new patient discharge on CP products and value optimization.
• Introduce the patient to Coloplast CARE and support them with the registration by ensuring daily update of patient details on SFDC.
• Develop and maintain long‑term relationships with KOLs leading to an increase in patient pool resulting in business volumes in all key accounts.
• Support the Territory Manager in implementing marketing initiatives and communication programs.
• Always ensure compliance with Coloplast code of conduct.
• Develop and maintain productive cross‑functional relationships to share knowledge and leverage synergies within the organization.

Skills

Interpersonal skills

Relationship building

Time management

Education

Diploma or degree in Nursing

Tools

MS Office

Job description

Are you a dynamic leader with a patient first mindset and a talent for building long lasting partnerships? Do you thrive in a fast-paced environment where your efforts directly impact patient access to life-changing products and services? If so, we have the perfect opportunity for you!

Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 17,000 people and with products available in more than 143 countries, we are one of the world’s leading medical device companies. We are constantly growing our business and always looking for ways to move forward – we explore, learn and look for new ways of doing things.

The Role

Responsible for serving and educating patients during hospitalization and enabling patients to benefit from Coloplast CARE services after discharge. Doing so by becoming the preferred partner for Ostomy Care nursing service for selected surgeons and nurses.

Areas of Accountability

• Provide the full bandwidth of care at the highest standard before, during and after the surgery (e.g., stoma marking, pre & post operative patient guidance, application of first stoma bag, point of contact for complications).
• Educate patients about life with an Ostomy, Coloplast’s Ostomy Care portfolio and support them in choosing the optimal appliance and accessory out of this portfolio.
• Ensure new patient discharge on CP products and value optimization.
• Introduce the patient to Coloplast CARE and support them with the registration by ensuring daily update of patient details on SFDC.
• Develop and maintain long‑term relationships with KOLs leading to an increase in patient pool resulting in business volumes in all key accounts.
• Support the Territory Manager in implementing marketing initiatives and communication programs.
• Always ensure compliance with Coloplast code of conduct.
• Develop and maintain productive cross‑functional relationships to share knowledge and leverage synergies within the organization.

Education & Experience

• 2+ years of nursing care experience from a reputed hospital.
• Diploma or degree in Nursing.
• Knowledge of Stoma management preferred.

Required Knowledge, Skills & Abilities

• Demonstrate drive and ambition to grow themselves and Coloplast India with a positive and “can do” attitude.
• Strong belief in alignment with Coloplast Mission, Vision and Values.
• Strong interpersonal and relationship building skills.
• Good knowledge of Microsoft Office applications including Word, Excel and PowerPoint.
• Demonstrate effective time and territory management skills, administrative capabilities.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.