CARe Fleet Monitoring Specialist

Mployee.me; Mumbai; In loco; INR 700.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

NCR Atleos is seeking an ATM Operations Support Specialist to monitor the ATM fleet performance using remote tools and analytics. You will identify underperforming ATMs, help reduce field visits by proactive parts ordering, and tag risks to prioritize maintenance.

Strong English and communication skills are essential for cross-team collaboration. Ideal candidates have a technical mindset with Power BI and Excel proficiency and experience in L2 support.

Competenze

• Proactive, analytical and technical mindset required.

Mansioni

• Monitor ATM fleet performance and diagnose issues.

Conoscenze

Proactive mindset

Analytical mindset

Technical mindset

Communication skills

English proficiency

Power BI

Excel

Shift work

L2 support experience

Formazione

Bachelor's degree in IT/technical sciences

Descrizione del lavoro

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Area Of Responsibility

• Monitor ATM Fleet Performance: Utilize various remote access and analytical tools to continuously monitor the performance of ATM fleet and diagnose issues.
• Identify Poor Performing ATMs: Tag ATMs that are performing poorly or starting to show signs of poor performance.
• Proactive Parts Ordering: Avoid unnecessary field technician dispatches and revisits by proactively ordering parts needed to resolve issues.
• Performance Tagging: Tag ATMs that are potential poor performers to prioritize maintenance and repairs.
• Data Analysis: Analyze performance data to identify trends and potential issues before they escape.

Required Skill Set

• Proactive, analytical and technical mindset
• Excellent communication and interpersonal skills
• Strong English language proficiency
• Strong technical acumen with solid knowledge of analytic tools and processes (intermediate Power BI and Excel skills)
• Working shifts:

Preferred Qualifications

• Bachelor’s degree in IT/technical sciences
• Previous experience supporting NCR Atleos’ financial products and knowledge of NCR Atleos’ hardware solutions
• Experience working in L2 support team

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.