Helpdesk Representative I

NCR Atleos; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

NCR Atleos in Mumbai is seeking a customer service professional to support clients across channels, delivering prompt, accurate information and empathetic service. You will handle inquiries, resolve issues per process, and maintain complete records of interactions while working with teammates to ensure smooth operations.

The role requires product knowledge, adherence to compliance, and a commitment to customer satisfaction in a fast-paced environment.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints timely
• Knowing our products inside and out so that you can answer questions.
• Taking prompt action on customer query & the incidents as per standard process
• Keeping records of customer interactions, transactions, comments and complaints as per standard process
• Communicating and coordinating with colleagues as necessary.
• Ensure to follow all compliances related to work flow.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints timely• Knowing our products inside and out so that you can answer questions.• Taking prompt action on customer query & the incidents as per standard process• Keeping records of customer interactions, transactions, comments and complaints as per standard process• Communicating and coordinating with colleagues as necessary.• Ensure to follow all compliances related to work flow.• Providing feedback on the efficiency of the customer service process.• Ensure customer satisfaction and provide professional customer support.Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.