Partner Services Supervisor

NCR Atleos; Maharashtra; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

NCR Atleos is seeking a seasoned vendor management and operations leader to oversee day-to-day service delivery, drive SLA/KPI governance, and coordinate onboarding and transitions across our global vendor ecosystem. The role requires strong analytics, stakeholder management, and proficiency in Excel/PowerPoint.

Based in India with operations exposure, this position emphasizes continuous improvement, cost optimization, and cross-functional collaboration to ensure reliable service quality for

Qualifications

• Bachelor's degree in business, operations, engineering, supply chain or a related field.
• 6+ years in vendor management/service operations or third-party delivery; 1–2 years in a lead or supervisory role preferred.
• Experience managing SLAs, KPIs, escalations and vendor improvement plans.
• Strong analytical, communication and stakeholder-management skills, with proficiency in Excel and PowerPoint.

Responsibilities

• Manage day-to-day vendor operations and service delivery across assigned services.
• Govern SLA/KPI performance through reviews, audits, ageing analysis and action tracking.
• Resolve backlogs, repeat failures and escalations through root-cause and corrective actions.
• Coordinate customer updates, recovery plans, risks and operational priorities.
• Lead vendor onboarding, capacity planning, compliance, renewals and transitions.
• Monitor billing, cost and productivity; drive optimization without affecting service quality.
• Provide dashboards and management reports on performance, trends, risks and actions.
• Drive automation, continuous improvement and accountability across teams and vendors.

Skills

Vendor management

Service operations

SLA management

Escalation handling

Stakeholder management

Excel

PowerPoint

Data analysis

Education

Bachelor's degree in business/ops/engineering/supply chain

Postgraduate

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

NCR Atleos enables financial institutions and retailers to deliver reliable self-service banking and operational services through customer, partner and field-service ecosystems.

Key Areas of Responsibility

• Manage day-to-day vendor operations and service delivery across assigned services.
• Govern SLA/KPI performance through reviews, audits, ageing analysis and action tracking.
• Resolve backlogs, repeat failures and escalations through root-cause and corrective actions.
• Coordinate customer updates, recovery plans, risks and operational priorities.
• Lead vendor onboarding, capacity planning, compliance, renewals and transitions.
• Monitor billing, cost and productivity; drive optimization without affecting service quality.
• Provide dashboards and management reports on performance, trends, risks and actions.
• Drive automation, continuous improvement and accountability across teams and vendors.

Basic Qualifications

• Bachelor's degree in business, operations, engineering, supply chain or a related field.
• 6+ years in vendor management/service operations or third-party delivery, Preferred 1 to 2 years in a lead or supervisory role.
• Experience managing SLAs, KPIs, escalations and vendor improvement plans.
• Strong analytical, communication and stakeholder-management skills, with proficiency in Excel and PowerPoint.

Preferred Qualifications

• Postgraduate

Any qualification in operations, supply chain or business management will be added Bonus

• Experience in ATM, banking technology, managed services or distributed field operations.
• Knowledge of contracts, procurement, commercial controls, risk and vendor compliance.
• Experience using dashboards, data analysis or automation to improve decisions and service outcomes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.