Cardiology Application Support Engineer – L2 / L3

Santeware Healthcare Solutions; Karnataka; On-site; INR 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Comprehensive health benefits

Career development opportunities

Competitive compensation

Job summary

Santeware Healthcare Solutions is seeking an experienced Cardiology Application Support Engineer (L2/L3) to lead advanced support, administration, monitoring, and troubleshooting of CVIS and Cardiology PACS. The role spans Cath Lab, EP, Echocardiography, ECG/EKG, and Telemetry, collaborating with cardiologists, vendors, and IT teams to ensure zero downtime.

You will manage incidents, perform RCA, oversee system health, upgrades, and documentation, and support imaging workflows from acquisition

Qualifications

• 5–10+ years in Healthcare IT supporting clinical applications in Cardiology Informatics and Cardiovascular Imaging.
• Hands-on production support for cardiology platforms and CPACS/DICOM/HL7 workflows.
• Strong troubleshooting across interfaces, study routing, and PACS environments.

Responsibilities

• Lead L2/L3 incident, problem management within defined SLAs.
• Oversee system administration, health monitoring, patching, and upgrades for enterprise cardiology platforms.
• Troubleshoot imaging, CPACS, DICOM, HL7 interfaces, and data flows across Cath Lab, EP, and ECG workflows.

Skills

Healthcare IT

Cardiology Informatics

DICOM

HL7

Clinical collaboration

Education

Bachelor’s degree in Computer Science

Tools

CPACS (Change Healthcare)

Fujifilm Synapse Cardiology

GE MUSE

GE CCW

Philips Xper Information Management

Job description

Location: On-site -Bangalore, Hyderabad, and Noida

Employment Type: Full-time

Experience Level: Mid–Senior Level (5–10+ Years)

About the Role

We are looking for an experienced Cardiology Application Support Engineer (L2/L3) to lead the advanced support, administration, monitoring, and troubleshooting of mission-critical Cardiovascular Information Systems (CVIS) and Cardiology PACS (CPACS).

In this role, you will be the technical backbone supporting high-stakes clinical areas including Cardiac Catheterization (Cath Lab), Electrophysiology (EP), Echocardiography, ECG/EKG, and Telemetry. You will work cross-functionally with cardiologists, clinical teams, third-party software vendors, and enterprise IT infrastructure teams to ensure zero downtime and optimal diagnostic imaging performance.

What You’ll Do

1. L2/L3 Incident & Problem Management

• Investigate, troubleshoot, and resolve complex L2/L3 issues across cardiology applications, clinical workstations, device interfaces, and end-to-end workflows within defined SLAs.
• Conduct Root Cause Analysis (RCA) on recurring incidents, data discrepancies, and transmission failures.
• Manage major incident resolution, coordinating directly with modalities, interface teams, and clinical departments to protect patient care continuity.

2. System Administration, Upgrades & Health Monitoring

• Oversee routine administration, user provisioning, proactive system health checks, patching, testing, and version upgrades for enterprise cardiology platforms.
• Monitor background batch jobs, data synchronization, interface queues, and study routing.
• Maintain comprehensive documentation, standard operating procedures (SOPs), knowledge-base articles, and disaster recovery runbooks.

3. Cardiology Domain & Modality Workflows

• Imaging & CPACS: Troubleshoot DICOM study acquisition, modality worklists (MWL), study reconciliation, archiving, and advanced diagnostic viewing workstations.
• ECG / EKG & Telemetry: Maintain ECG transmission pipelines, waveform acquisition, device gateways, and clinical review workflows.
• Cath Lab & EP: Support procedural documentation systems, hemodynamics, device data transfer, and structured physician reporting.

4. Healthcare Integration & Interoperability

• Diagnose and resolve interface bottlenecks spanning HL7 messages (ADT, ORM, ORU), DICOM transactions (C-STORE, C-FIND, C-MOVE), and EMR/EHR linkages.
• Partner with interface teams to resolve patient mismatch issues, failed message queues, and cross-system data flow disruptions.

What You Bring to the Team

• Domain Experience: 5–10+ years in Healthcare IT supporting clinical applications, specifically within Cardiology Informatics and Cardiovascular Imaging.
• Core Application Expertise: Hands-on production support experience with one or more of the following:
• Top Priority: Change Healthcare CPACS, Fujifilm Synapse Cardiology / CPACS, GE MUSE, GE CCW (Centricity Cardio Workflow)
• Secondary / Valued: Philips ISCV, Philips Xper Information Management, GE Mac-Lab, Epiphany Cardiodispatch, PB3000
• Protocols & Standards: Deep, practical troubleshooting expertise in DICOM and HL7 standards.
• Infrastructure Fundamentals: Strong competency with Windows client/server platforms, basic SQL querying/database diagnostics, network connectivity analysis, and diagnostic hardware setups.
• Clinical Collaboration: Proven ability to communicate effectively under pressure with clinicians, physicians, cardiologists, and application vendors.
• Education: Bachelor’s degree in Computer Science, Healthcare Informatics, Biomedical Engineering, Information Technology, or equivalent practical experience.

Nice-to-Haves

• Experience working within multi-site health systems, Integrated Delivery Networks (IDNs), or large hospital enterprise networks.
• Direct participation in CPACS migrations, large-scale software rollouts, or Go-Live cutovers.

Why Join Us?

• Work at the intersection of cutting-edge health-tech and life‑saving clinical workflows.
• Dynamic, collaborative engineering culture solving complex interoperability challenges.
• Competitive compensation, comprehensive health benefits, and continuous professional development opportunities.

Interested in shaping modern cardiovascular care?