Call Center Senior Representative

NTT DATA, Inc.; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

NTT DATA, Inc. in Gurugram seeks an entry-level outbound sales associate to engage Canada-based customers, promote telecom products and bundles, and drive revenue through consultative selling. The position operates on a US–Canada night shift and is based fully in-office.

Fresh graduates with strong English communication, a sales mindset, and CRM familiarity are encouraged to apply. Prior BPO/sales experience is a plus, with a collaborative team environment and growth opportunities.

Qualifications

• Graduate with 0-2 years experience; freshers welcome; BPO/sales exposure preferred.
• Strong English communication is essential for customer interactions.
• Ability to meet daily/weekly/monthly sales targets.
• Proficient in basic CRM usage and data entry.

Responsibilities

• Make high-volume outbound calls to Canada-based customers.
• Promote telecom plans, upgrades, bundles, and retention offers.
• Understand customer needs and tailor solutions accordingly.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections with professionalism and maintain CRM records.
• Ensure compliance with scripts, quality, and process standards.
• Deliver strong customer experience while driving revenue.

Skills

Strong English communication

Sales mindset

Active listening

Resilience

CRM basics

Education

Graduate

Tools

CRM Software

Job description

Job description:

About NTT DATA:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 0–2 years of experience (freshers welcome; BPO/sales preferred)