Call Center Manager - Sales Operations 7+ Years Experience

LEMONPEAK; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Career development plans

Healthy work‑life balance

Job summary

A leading software solutions provider in Chennai is seeking an experienced Call Center Manager - Sales Operations. The role involves overseeing sales operations and team performance, driving sales strategies, and analyzing call center metrics to improve customer satisfaction. Ideal candidates will have over 7 years of experience in call center management and strong leadership skills. This full-time position offers the opportunity to work on global projects within a collaborative atmosphere.

Qualifications

• Minimum of 7 years of experience in call center management or sales operations.
• In-depth knowledge of call center operations, sales processes, and performance metrics.
• Proven track record of driving sales and meeting targets.

Responsibilities

• Oversee sales operations and team performance of the call center.
• Manage and coach a team of sales representatives.
• Drive sales strategy and implement process improvements.

Skills

Leadership skills

Communication skills

Sales strategy development

CRM software proficiency

Data analysis

Education

Bachelor's degree in Business Administration

Tools

CRM software

Call center management tools

Job description

Call Center Manager - Sales Operations 7+ Years Experience

Lemonpeak is a leading provider of software solutions and advanced technology services. With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in software development, BPO, and IT infrastructure management. We prioritize a people‑centric work atmosphere, offering career development plans and opportunities to collaborate with industry experts. As an employee at Lemonpeak, you'll have the chance to work on global projects while maintaining a healthy work‑life balance.

Role Description

This is a full‑time on‑site role as a Call Center Manager - Sales Operations at Lemonpeak in Chennai. As a Call Center Manager, you will be responsible for overseeing the sales operations and team performance of our call center. Your day‑to‑day tasks will include managing and coaching a team of sales representatives, driving sales strategy, analyzing call center metrics, and implementing process improvements to enhance customer satisfaction and sales performance.

Qualifications

• Minimum of 7 years of experience in call center management or sales operations
• In‑depth knowledge of call center operations, sales processes, and performance metrics
• Proven track record of driving sales and meeting targets
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficient in using CRM software and call center management tools
• Ability to analyze data, identify trends, and implement process improvements
• Experience in developing sales strategies and implementing sales initiatives
• Bachelor's degree in Business Administration or a related field (MBA preferred)

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting
• Location: Chennai, Tamil Nadu, India