Call Center Manager-Debt Management

IDFC FIRST Bank; Kolkata; On-site; INR 700,000 - 900,000; Full time

Job summary

A leading bank is seeking a Call Center Manager for Debt Management. The role involves overseeing a team to manage collections and minimize delinquencies while ensuring compliance with legal guidelines. Candidates should have a strong background in collections and leadership skills.

Qualifications

• 5-8 years in collections experience required.

Responsibilities

• Manage collections for specific products within an area.
• Ensure collection efficiency and manage costs.
• Collaborate with legal teams for legal actions.

Skills

Leadership

Relationship Management

Strategic Development

Education

Graduate or Post Graduate

Job description

Join to apply for the Call Center Manager-Debt Management role at IDFC FIRST Bank

Job Purpose

The role holder is responsible for managing a team and coordinating operational recovery activities for an area credit portfolio within their assigned territory. This includes administering corporate policies and procedures to minimize delinquencies. The role involves working closely with the legal team to obtain sound legal advice on managing delinquencies and taking end-to-end collection responsibilities for the area, contributing to the bank's organizational objectives.

Job Requirements

Job Title: Area Collection Manager

Function: Collections

Responsibilities:

• Handle collections for specific products within an area.
• Ensure collection efficiency and manage costs.
• Track and control delinquencies, focusing on buckets and DPD.
• Review account allocations and collection targets with agencies and in-house teams.
• Follow up with defaulting customers through dedicated teams.
• Ensure agencies and executives adhere to legal guidelines.
• Manage productivity by setting and monitoring performance parameters.
• Maintain adequate 'Feet on Street' presence area-wise and segment-wise.
• Conduct background checks on agencies and evaluate their performance.
• Collaborate with legal teams for legal actions on specific cases.
• Build relationships with key clients for timely collections.
• Develop strategies for effective collections.

Managerial & Leadership Responsibilities:

• Attract and retain top talent for key roles.

Educational Qualifications:

Graduate or Post Graduate in any field.

Experience: 5-8 years in collections.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Other

Industry: Banking