Call Center Analyst

NTT DATA, Inc.; Gurugram District; On-site; INR 420,000 - 680,000; Full time

Benefits offered by this job

Equipment for role

Virtual training

Medical, vision, and dental

Employee Assistance Program

RRSP options

Disability options

Rewards and Recognition

Internal career advancement

Job summary

NTT DATA, Inc. in India is seeking a Customer Sales Executive for outbound sales to Canada-based customers, promoting telecom products and driving revenue through consultative selling.

This role requires a graduate with 3–5 years of BPO/sales experience, strong English communication, and the ability to handle high-volume calls using CRM systems. The position is a night shift aligned to North American time zones and on-site at the Gurugram location.

Qualifications

• Graduate with 3–5 years of experience in BPO or sales.
• Excellent English communication with a clear neutral accent.
• Proven ability to meet daily and monthly targets in a fast paced environment.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products, plans, upgrades, bundles, and retention offers.
• Understand customer needs and propose tailored telecom solutions.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections and rejections professionally.
• Maintain accurate CRM records for calls, conversions, and follow-ups.
• Ensure compliance with scripts, quality and process standards.

Skills

Strong communication

Sales mindset

Active listening

Resilience

CRM handling

Education

Graduate

Job description

Job description:

Customer Sales Executive : About NTT DATA:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We're glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Work Schedule & Benefits:

• Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 3-5 years of experience (BPO/sales preferred)