Call Center Agent

Airpay Payment Services; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Airpay Payment Services in Navi Mumbai is seeking a Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and ensure high levels of customer satisfaction. The role is based in Vashi, Navi Mumbai, with shifts that may include evenings and weekends.

Remote or on-site work depends on company policy and current guidelines. The ideal candidate will have a high school diploma or equivalent, prior call center experience, excellent communication skills,

Qualifications

• High school diploma or equivalent; further education is a plus.
• Previous call center or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Answer incoming calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document all customer interactions in the system accurately.
• Meet individual and team performance targets, including call handling time and customer satisfaction.
• Transfer calls or escalated issues to appropriate departments when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Participate in training and development programs as required.

Skills

Inbound call

Cold calling

Calling

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Job Title

Call Center Agent

Department

Customer Support / Operations

Reports To

Call Center Supervisor / Manager

Job Type

Full-time

Location

Vashi, Navi Mumbai

Job Summary

We are looking for a motivated and customer-focused Call Center Agent to join our team. The successful candidate will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and provide outstanding customer service to ensure customer satisfaction and loyalty.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document all customer interactions in the system accurately.
• Meet individual and team performance targets, including call handling time and customer satisfaction.
• Transfer calls or escalated issues to appropriate departments when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Participate in training and development programs as required.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a call center or customer service environment preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle high call volumes and work under pressure.
• Proficiency with computers and familiarity with CRM systems.

Working Conditions

• Shifts may include evenings, weekends, and holidays.
• Sitting for extended periods and wearing a headset.
• Remote or on-site work depending on company policies.

Required Skills

• inbound call
• cold calling
• calling