Call Audit / Quality Analyst

QHT Clinic; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

QHT Clinic in Gurugram is seeking a Call Audit / Quality Analyst to ensure top-tier patient experience through rigorous call quality assessments. You will audit inbound and outbound calls, evaluate call flow and adherence to SOPs, and provide constructive feedback to calling teams.

The role requires 6 months to 1 year in call auditing or quality analysis and a 9-hour shift, six days a week. Knowledge of call quality parameters and reporting tools, strong listening and communication skills, and

Qualifications

• Strong listening, analytical, and communication skills.
• Attention to detail and ability to meet deadlines.
• Basic knowledge of call quality parameters and reporting tools.
• Healthcare or clinic background is a plus.

Responsibilities

• Audit recorded inbound and outbound calls for quality, accuracy, and compliance
• Evaluate communication skills, call flow, and adherence to SOPs
• Provide constructive feedback to calling teams for performance improvement
• Maintain audit reports and quality documentation
• Identify gaps, trends, and areas for process improvement
• Ensure high standards of patient experience and service quality

Skills

Listening skills

Analytical skills

Communication skills

Attention to detail

Tools

Call monitoring tools

Reporting tools

Job description

Job Title

Call Audit / Quality Analyst

Company

QHT Clinic

Job Type

Full-Time

Work Mode

Haridwar / Sec.62-Gurgaon

Experience

6 months to 1 year in Call Auditing / Quality Analysis

Work Schedule

• 9-hour shift
• 6 working days per week

Job Responsibilities

• Audit recorded inbound and outbound calls for quality, accuracy, and compliance
• Evaluate communication skills, call flow, and adherence to SOPs
• Provide constructive feedback to calling teams for performance improvement
• Maintain audit reports and quality documentation
• Identify gaps, trends, and areas for process improvement
• Ensure high standards of patient experience and service quality

Requirements

• Strong listening, analytical, and communication skills
• Attention to detail and ability to meet deadlines
• Basic knowledge of call quality parameters and reporting tools
• Healthcare or clinic background is a plus

Preferred Skills

• Experience in healthcare, clinics, or service-based industries
• Familiarity with QA scorecards and call monitoring tools

Skills: call flow,clinic,communication skills,basic,skills,audit reports,auditing,communication,healthcare