Quality Executive – BPO/Contact Center

Asian Hires; Gurugram District; In loco; INR 300.000 - 600.000; Tempo pieno

Descrizione del lavoro

Asian Hires in Gurugram is seeking a Quality Audit Executive with at least 1 year of experience in call auditing and quality analysis. The role demands keen attention to detail and strong communication to document findings and support process improvements.

You will audit across platforms, identify discrepancies, prepare reports, and collaborate with internal and external stakeholders to ensure data integrity and regulatory compliance.

Competenze

• Minimum 1 year of Call Audit / Quality Audit experience.
• Excellent verbal and written communication skills.
• Experience in Call Quality / Quality Analysis and Audit Reporting.
• Strong attention to detail and organizational abilities.
• Ability to document findings and support continuous improvement.

Mansioni

• Perform audits across multiple platforms to ensure accuracy.
• Identify discrepancies and provide improvement recommendations.
• Ensure data/processes comply with regulations and policies.
• Conduct risk assessments related to data quality.
• Prepare detailed audit reports covering findings and actions.
• Maintain audit records and improvement documentation.
• Suggest improvements to auditing processes and stay updated on best practices.
• Communicate findings effectively with stakeholders.

Conoscenze

Call Audit

Quality Audit

Verbal & written comms

Audit Reporting

Attention to detail

Organization & multitasking

MS Excel, Word, Outlook

Stakeholder management

Formazione

Graduate

Strumenti

Microsoft Excel

Microsoft Word

Outlook

Descrizione del lavoro

Experience: Minimum 1 Year (Minimum of 1 year of Call Audit experience)

Location: Gurugram (Local candidate is preferred)

Work Days: Monday-Friday, 5 Days

Qualification: Graduate

Role - Quality Audit - Calls

Work domain - Calls Audit / Quality Analyst

Role Overview

We are looking for a Quality Audit Executive with minimum 1 year of experience in Call Auditing / Quality Analysis. The candidate should have excellent communication skills, strong attention to detail, and the ability to identify discrepancies, document findings, and support continuous improvement.

Key Responsibilities

• Perform audits across multiple platforms, databases, and systems to ensure accuracy and integrity.
• Identify and document discrepancies or inconsistencies and provide recommendations for improvement.
• Ensure data/processes comply with applicable regulations, standards, and organizational policies.
• Conduct risk assessments related to data quality and recommend corrective actions.
• Prepare detailed audit reports covering findings, anomalies, and corrective actions.
• Maintain audit records, changes, and improvement documentation.
• Suggest and implement improvements to existing auditing processes.
• Stay updated with relevant industry trends and best practices.
• Communicate findings effectively with internal and external stakeholders.

Required Skills

• Minimum 1 year of Call Audit / Quality Audit experience
• Excellent verbal and written communication
• Call Quality / Quality Analysis
• Audit Reporting & Documentation
• Strong attention to detail
• Strong organizational and multitasking skills
• Microsoft Excel, Word & Outlook
• Ability to work with internal and external stakeholders