CA UIM SME

Tata Consultancy Services; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Consultancy Services in Bengaluru seeks a CA-UIM SME with 8-12 years of experience to lead enterprise monitoring architecture and operations. You will administer CA-UIM/DX UIM, manage multi-hub deployments, and ensure high availability across Windows and Linux environments.

Responsibilities include CA Spectrum/DX NetOps integration, scripting for automation, and collaborating with DBA teams for SQL Server health and data retention.

Qualifications

• Strong hands-on administration of CA-UIM/DX UIM in large enterprises.
• Experience with CA Spectrum and DX NetOps components and integrations.
• Scripting or automation using PowerShell, Python or similar for monitoring tasks.

Responsibilities

• Manage CA-UIM in a multi-hub enterprise environment with probes, queues, and operators.
• Coordinate upgrades, patching, platform migrations, and DR validation to ensure uptime.

Skills

Analytical thinking

Problem solving

Stakeholder communication

Mentoring

Documentation

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

CA-UIM

DX UIM

CA Spectrum

DX NetOps

ServiceNow

REST APIs

PowerShell

Python

SQL Server

Windows

Linux

Job description

Greetings from Tata Consultancy Services!!!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Job Role: CA UIM SME

Location:Bengaluru(only)

Experience: 8- 12 Years

JOB DESCRIPTION:

Mandatory Technical Skills

• Strong hands-on administration of CA-UIM / DX UIM in a large enterprise environment, including multi-hub architecture, robots, probes, queues, tunnels, packages, Operator Console, NAS/alarm processing, discovery_server and data_engine.
• Practical experience implementing and supporting server, application, database, network, storage, virtualization, service, process, log, URL, SNMP and hardware monitoring.
• Expertise in probe deployment and configuration, monitoring templates, super packages, QoS, thresholding, alarm policies, pre-processing, suppression, correlation and maintenance schedules.
• Experience with CA Spectrum and DX NetOps components such as Performance Management, NFA, NCM, CABI/Jaspersoft, integrations and data-source management.
• Hands-on experience with upgrades, patching, platform migrations, performance tuning, capacity planning, high availability, backup/restore coordination and DR validation.
• Strong troubleshooting across Windows and Linux platforms, networking, SNMP, ports, services, certificates, logs, SQL databases, queues, APIs and distributed application dependencies.
• Working knowledge of Microsoft SQL Server used by CA-UIM, including basic SQL querying, database health, data-retention considerations and collaboration with DBA teams.
• Experience integrating monitoring tools with ServiceNow or comparable ITSM/event platforms through gateways, REST APIs, web services or scripts.
• Scripting or automation capability using PowerShell, shell, Python, Lua or equivalent, with focus on repeatable monitoring administration and data extraction.

Preferred Skills

• Exposure to hybrid cloud monitoring for Azure, AWS or private cloud environments.
• Experience with additional monitoring platforms such as SolarWinds, LogicMonitor, Grafana, Zabbix or equivalent.
• Understanding of observability concepts, event correlation, service health, capacity analytics, automation and AIOps.
• Knowledge of security hardening, RBAC, LDAP integration, certificates, vulnerability remediation and audit controls for monitoring platforms.

Leadership and Behavioral Competencies

• Excellent analytical, diagnostic and structured problem-solving capability.
• Ability to take technical ownership, make sound decisions during high-impact incidents, and communicate risk clearly.
• Strong customer-facing communication, stakeholder coordination and expectation management.
• Ability to lead technical discussions, mentor engineers and review work for quality and process compliance.
• Clear documentation, presentation and knowledge-sharing skills.
• Proactive mindset focused on stability, prevention, simplification, automation and continuous improvement.
• Ability to work effectively in a 24x7 support environment and participate in rotational on-call or planned weekend changes when required.

Educational Qualification:

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.