C2C Cash Applications Process Expert

Capgemini; Kolkata District; Hybrid; INR 400,000 - 600,000; Full time

Benefits offered by this job

Flexible work arrangements

Career growth programs

Job summary

Capgemini India is seeking a Cash Applications Process Expert to manage the Accounts Receivable portfolio, ensure high-quality service, and drive cash collection targets in a client-focused, compliant environment.

You will lead day-to-day AR activities, resolve issues with Credit Control, negotiate payment solutions, and contribute to process improvements with a focus on accuracy and timely reconciliations.

Qualifications

• Experience in managing customer accounts in AR or cash application processes.
• Strong communication and negotiation skills with stakeholders at multiple levels.
• Ability to implement payment solutions and drive cash collection targets.

Responsibilities

• Manage day-to-day AR portfolio for clients.
• Ensure high-quality, customer-focused service aligned with SLAs.
• Resolve issues quickly through Credit Control collaboration.
• Negotiate and implement payment solutions with clients.
• Achieve cash collection and ageing targets.
• Review and improve credit management controls and procedures.

Skills

Accounts Receivable

Credit Control

Cash Collection

Stakeholder Communication

Negotiation

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

YOUR ROLE:

Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application procedure.

In this role you will play a key role in:

• Responsible for the day to day management of the clients Accounts Receivable portfolio.
• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements.
• Ensure quick resolution by the Credit Control Team of issues and escalated items
• Manage a complex AR portfolio, negotiates and implements payment solutions with clients.
• Responsible for achieving cash collection and ageing targets
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Regularly assess all credit management controls and procedures for change and improvement

YOUR PROFILE:

• Develop strategies and solutions for problematic customers
• Develop strategies and solutions to overcome credit management and credit control challenges
• Is able todevelop customer complex account reconciliations
• Ensurecashcollection targets are met Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes
• Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
• Good negotiation skills

WHAT YOU''LL LOVE ABOUT WORKING HERE:

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.