[C]-Specialist - F&A - AP - Level 4

Genpact; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Genpact Bengaluru is seeking an organized Accounts Payable professional to perform AP activities, manage escalations, and ensure timely, accurate processing. The role emphasizes KPI/SLA reporting, team leadership, and ongoing process improvements.

You will engage with global teams, participate in client meetings, and drive training initiatives to uplift team capabilities. Hybrid work in India and a day shift format are offered, with opportunities to influence transformation within Genpact’s

Qualifications

• KPI reporting and SLA management experience.
• Team leadership and people management experience.

Responsibilities

• Perform AP activities and manage day-to-day tasks.
• Handle escalations, resolution and decision-making.
• Ensure SLA & KPI reporting and adherence.
• Identify training needs and deliver trainings with support from global training team.
• Lead and manage the team to meet timeliness and accuracy in work completion.
• Communicate delivery status to the Operations Manager and participate in client calls.
• Ensure adherence to procedures and policy guidelines.
• Drive transformation initiatives and lead projects on schedule.

Skills

KPI Reporting

SLA Management

Team Management

Job description

Contractor F&A - APReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionPerform AP activities. Handle escalations, resolution and decision-making. SLA & KPI reporting and adherence. Identify training needs and deliver trainings with support from global training team. Team management. Tracking to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks Responsible to communicate and address issues on delivery to Operation Manager Daily communicate with client and participate in the established calls and meetings with the retained organization Ensure team's adherence to procedures and policy guidelines Execute transformation initiatives Lead team and drive projects on the scheduleQualificationsCertificationsRequired SkillsKPI Reporting, SLA Management, Team ManagementLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Contingent Workers, F&A - APRemote Type -HybridWork Shift -Day Job (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.