Business Transformation Manager

Accenture India Private Limited; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture is seeking a Business Transformation Manager to lead transformation initiatives for customer support operations under the guidance of a Transformation Lead.

You will develop a transformation vision, assess feasibility and capability gaps, manage journey plans and translate economic trends into competitive advantage to drive profitable and sustainable growth.

Qualifications

• Experience in managing transformation for contact center operations.
• Experience leading large-scale transformation projects.
• Knowledge of automation platforms and analytics tools.

Responsibilities

• Conduct process diagnostics, deep dives and opportunity assessments (automation, analytics, simplification, optimization).
• Prepare initiative documents defining timelines, resources, dependencies and risks.
• Track progress and highlight challenges; coordinate with client and internal teams to resolve them.
• Prepare and distribute progress reports in PMO formats.
• Align Change Management strategy with project execution.
• Collaborate with wider ecosystem to evaluate innovations for client context.

Skills

Project management

Stakeholder engagement

Problem-solving

Education

Any Graduation

Tools

UiPath

Power Automate

Power BI

Alteryx

Job description

Business Transformation Manager Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. Visit us at www.accenture.com.

• Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.
• In this role, you will develop a transformation vision, assess feasibility and capability gaps, manage transformation journeys, and leverage economic trends to enhance industry competitiveness and drive sustainable growth.
• In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management.
• Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.

What are we looking for?

• 8 to 15 years of overall experience in experience in managing transformation for contact center operations with deep domain knowledge
• 3 to 5 years experience of managing large scale transformation projects
• Experience of working in shared service environment (BPO Provider or Captive)
• Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps
• Strong problem-solving, project management, and stakeholder engagement skills
• Adaptable and flexible, Detail orientation, Ability to establish strong client relationship

Roles and Responsibilities

• Conduct process diagnostics, deep dives, and opportunity assessments (automation, analytics, simplification, optimization)
• Prepare initiative document e.g. Project Charter defining timelines, resource requirement, dependencies and risks etc
• Align resource requirement and timeline with COEs (Automation, Analytics etc.)4. Track initiative progress, identify and high lights challenges; and work with relevant teams internally and in the client organization to resolve the same
• Prepare and distribute progress report in standard formats defined by PMO
• Align Change Management strategy and action plan and support in executing the same
• Collaborate with wider ecosystem to understand innovations and assess the relevant of same for client context