Business Systems & E-commerce Operations Manager

Innoage; Surajpur; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Innoage is seeking an experienced Business Systems & E-commerce Operations Manager to bridge IT, e-commerce, merchandising, pricing and logistics. You will translate business needs into IT requirements, document BRDs, and drive cross‑functional initiatives.

The role emphasizes data-driven decision making, strong Excel/BI skills, and oversight of merchandising across multiple portals, with a focus on pricing optimization and logistics coordination.

Qualifications

• Experience gathering IT/Business requirements and documenting BRDs.
• 5–10 years in e-commerce operations or cross-functional roles.
• Strong Excel/BI skills and data-driven decision making.
• Experience across IT, merchandising, pricing and logistics.

Responsibilities

• Gather and document IT/technology requirements with business teams.
• Create BRDs, process flows, functional specs, and user stories.
• Coordinate with IT, vendors, and stakeholders; support testing and UAT.
• Monitor timelines, issues, dependencies, and opportunities to improve systems.
• Lead e-commerce merchandising across portals; ensure accurate listings and content.
• Analyze pricing across portals; prepare reports; support pricing strategies.
• Coordinate logistics-related activities; monitor KPIs; resolve issues.
• Develop MIS reports covering sales, product, pricing, inventory, orders, returns, and logistics.

Skills

Analytical thinking

E-commerce operations

Requirements gathering

Excel/Google Sheets

Power BI

ERP systems

Documentation

Cross-functional coordination

Tools

Power BI

ERP systems

BRD documentation

MS Excel

Google Sheets

Job description

We are looking for a Business Systems & E-commerce Operations Manager who will act as a bridge between IT, E-commerce, Merchandising, Pricing, and Logistics teams. The role will be responsible for understanding business requirements, translating them into clear IT requirements and documentation, managing merchandising activities across e-commerce portals, supporting pricing analysis, and coordinating logistics-related operational activities.

The ideal candidate should be highly analytical, organized, commercially minded, and comfortable working across multiple business functions.

Role Characteristics

Function: E-commerce / Business Operations / Business Systems
Location: Greater Noida (Kasna)
Employment Type: Full-Time
Experience: 5 - 10 Years

Key Responsibilities

1. IT Requirement Gathering & Documentation

• Work closely with business teams to understand operational and technology requirements.
• Gather, analyze, and document business requirements for IT/technology teams.
• Prepare clear BRDs, process flows, functional requirements, user stories, and requirement documentation.
• Coordinate with IT, developers, vendors, and business stakeholders to ensure requirements are correctly understood and delivered.
• Participate in testing, UAT, issue identification, and implementation of technology solutions.
• Track open requirements, issues, dependencies, and project timelines.
• Identify opportunities to improve existing systems and business processes through technology.

2. E-commerce Merchandising Management

• Manage and coordinate the merchandising team supporting various e-commerce portals and marketplaces.
• Ensure products are properly listed, categorized, enriched, and maintained across e-commerce channels.
• Monitor product content, images, descriptions, attributes, availability, and promotional information.
• Coordinate with internal teams to ensure new products and updates are launched accurately and on time.
• Monitor portal performance and identify opportunities to improve product visibility, conversion, and sales.
• Establish processes and checks to maintain data and merchandising accuracy across all portals.

3. Pricing Analysis & Management Support

• Analyze product pricing across e-commerce portals, marketplaces, competitors, and relevant channels.
• Monitor price competitiveness, margins, discounts, promotions, and pricing changes.
• Prepare regular pricing reports and dashboards for management review.
• Identify pricing anomalies and recommend corrective actions.
• Support the business in developing effective pricing and promotional strategies.
• Work with merchandising, sales, finance, and management teams to ensure pricing is aligned with business objectives.

4. Logistics & Operational Support

• Support logistics-related activities associated with e-commerce and online orders.
• Coordinate with logistics, warehouse, customer service, and e-commerce teams to resolve operational issues.
• Monitor order fulfillment, shipment status, cancellations, returns, and other logistics KPIs.
• Identify recurring operational issues and work with relevant teams to improve processes.
• Support reconciliation and reporting related to orders, shipments, returns, and inventory.
• Help establish efficient processes between e-commerce platforms, ERP, warehouse, and logistics systems.

5. Reporting & Business Analytics

• Develop and maintain regular MIS reports and dashboards covering:
  • E-commerce sales
  • Product performance
  • Pricing
  • Inventory
  • Orders and fulfillment
  • Returns and cancellations
  • Logistics performance
• Analyze data to identify trends, gaps, and improvement opportunities.
• Providen actionable insights to management rather than only reporting data.
• Support management with ad-hoc analysis and business decision-making.

Key Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent understanding of e-commerce operations and merchandising.
• Ability to gather and document IT/business requirements.
• Strong Excel/Google Sheets skills; knowledge of Power BI or similar BI tools is an advantage.
• Understanding of ERP, e-commerce platforms, marketplaces, APIs, and system integrations is preferred.
• Good understanding of pricing, margins, promotions, and competitive analysis.
• Ability to coordinate effectively with IT, business, merchandising, warehouse,logistics, and management teams.
• Strong communication and documentation skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Abilityto work independently and drive issues to closure.

Preferred Experience

• 5 - 10 years of relevant experience in e-commerce operations, business analysis, merchandising, IT coordination, or a similar cross-functional role.
• Experience working with multiple e-commerce portals/marketplaces is preferred.
• Experience in ERP/e-commerce system implementation or enhancement projects is an advantage.
• Experience in pricing analysis, product catalog management, or logistics operations is preferred.

Key Performance Indicators (KPIs)

The success of this role will be measured through:

• Timely and accurate completion of IT requirement documentation.
• Reduction in requirement gaps, rework, and business/IT communication issues.
• Accuracy and timeliness of e-commerce product merchandising.
• Improvement in product content quality and portal readiness.
• Pricing accuracy and competitiveness.
• Timely identification and resolution of pricing issues.
• Improvement in order fulfillment and logistics processes.
• Accuracy and timeliness of management reporting.
• Successful completion of cross-functional improvement initiatives.

Ideal Candidate Profile

The ideal candidate is someone who can understand business problems, work comfortably with technology teams, analyze data, manage e-commerce merchandising, and drive operational improvements. This is a hands-on, cross-functional role requiring strong ownership, analytical thinking, and the ability to convert business requirements into measurable results.