Business Systems Analyst

NetApp, Inc.; Bengaluru; Hybrid; INR 2,400,000 - 4,200,000; Full time

Job summary

NetApp, Inc. seeks an experienced Business Analyst to join the HR Technology team and support the evolution of SAP SuccessFactors, collaborating with HR and IT to deliver scalable employee lifecycle solutions.

The candidate should possess deep SAP SuccessFactors knowledge, strong HR process understanding, and excellent communication to translate business needs into practical solutions across core HR, talent management, recruiting, onboarding, reporting, and analytics.

Qualifications

• Bachelor's degree in IT or a related field.
• 8+ years of experience supporting SAP SuccessFactors solutions.
• 5+ years project management experience including intake, demand management, planning, prioritization, communications, stakeholder management.
• Strong experience gathering business requirements and translating them into functional solutions.
• Hands-on experience with SAP SuccessFactors modules as listed.

Responsibilities

• Partner with HR Centers of Excellence, Talent Acquisition, HR Operations, and business leaders to understand priorities.
• Lead requirements gathering sessions, workshops, and process reviews.
• Configure and unit test your own solutions.
• Document business requirements, functional specs, process maps, user stories, and acceptance criteria.
• Act as primary contact between business stakeholders, technical teams, and third-party vendors.
• Evaluate enhancement requests and prioritize initiatives by business value and impact.
• Identify opportunities to improve processes and reduce manual effort.
• Build frameworks and processes to enable HR to deliver results and manage stakeholders effectively.

Skills

Stakeholder management

Requirements gathering

Process mapping

Documentation

User stories

Acceptance criteria

Unit testing

Release management

Change management

Business analysis

Communication

Education

Bachelor's degree in Information Technology or related field

Tools

SAP SuccessFactors

Employee Central (EC)

Performance Management

Goal Management

Calibration

Continuous Performance Management (CPM)

Recruiting Management (RCM)

Recruiting Marketing

Onboarding 2.0

People Analytics / Reporting

Job description

Job Summary

We are seeking an experienced Business Analyst to join our HR Technology team and support the ongoing evolution of our SAP SuccessFactors platform. This individual will work closely with multiple teams in HR. This role will also partner with other teams in IT, and work directly with business stakeholders to deliver scalable solutions that improve the employee experience and support key business processes across the employee lifecycle.

The ideal candidate brings strong functional knowledge of SAP SuccessFactors, a solid understanding of HR processes, excellent communication skills and a proven ability to translate business needs into practical solutions. This role will support core HR, talent management, recruiting, onboarding, reporting, and operational initiatives while acting as a trusted partner to both business and technical teams. Thus, the ability to build relationships and stakeholder management are essential.

Job Requirements

Business Analysis & Stakeholder Engagement

• Partner with HR Centers of Excellence, Talent Acquisition, HR Operations, and business leaders to understand business priorities and operational challenges.
• Lead requirements gathering sessions, workshops, and process reviews.
• Configure and unit test your own solutions
• Document business requirements, functional specifications, process maps, user stories, and acceptance criteria.
• Act as the primary point of contact between business stakeholders, technical teams, and third-party vendors.
• Evaluate enhancement requests and help prioritize initiatives based on business value and impact.
• Identify opportunities to improve processes, reduce manual effort, and enhance the internal user and employee experiences.
• You create frameworks and processes that help the HR team deliver results. You understand that different stakeholders each bring a unique and valuable perspective to conversations. You know how to practice active listening and communicate in a way that facilitates true understanding from your stakeholders and partners. You understand the needs, concerns, and challenges typical of HR organizations. You are comfortable leading in a dynamic environment.

Required Qualifications

• Bachelor's degree in Information Technology, or a related field.
• 8+ years of experience supporting SAP SuccessFactors solutions.
• 5+ years project management experience - intake and demand management, planning, prioritization, communications, stakeholder management
• Strong experience gathering business requirements and translating them into functional solutions.
• Hands-on experience supporting one or more of the following SAP SuccessFactors modules:
  • Employee Central (EC)
  • Performance Management
  • Goal Management
  • Calibration
  • Continuous Performance Management (CPM)
  • Recruiting Management (RCM)
  • Recruiting Marketing
  • Onboarding 2.0
  • People Analytics / Reporting
• Experience configuring, supporting testing, release management, change management, and production support activities.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.
• Experience working with global HR teams and cross-functional business stakeholders.

Preferred Qualifications

• SAP SuccessFactors certification(s).
• Experience supporting large-scale HR systems in a global enterprise environment.
• Knowledge of HR technology integrations, HR data governance, and data management practices.
• Experience working in Agile or product-based delivery environments.
• Understanding of SuccessFactors security concepts, including Role-Based Permissions (RBP).
• Experience supporting HR transformation, cloud migration, or HR technology modernization initiatives.
• Familiarity with workforce analytics, reporting solutions, and HR metrics.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.