Sales Ops Program Mgr

NetApp; Bengaluru; Hybrid; INR 1,500,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

NetApp is seeking a Business Operations professional to streamline processes, manage the CRM and support revenue growth in a hybrid work environment in Bengaluru.

The role focuses on forecasting, reporting, strategic planning, and cross-functional collaboration with marketing, finance, and product teams to ensure cohesive execution.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 6-8 years of experience in sales operations or similar role.
• Proven CRM management and sales process optimization experience.

Responsibilities

• Maintain and optimize the CRM system and train staff on best practices.
• Prepare and present sales forecasts to senior management.
• Develop sales dashboards and analyze data for actionable insights.
• Collaborate with sales leadership to execute sales strategies.
• Support cross-functional teams (marketing, finance, product) to align initiatives.

Skills

CRM management

Sales forecasting

Strategic planning

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

Excel

Job description

Job Summary

A Business Operations professional plays a pivotal role, tasked with streamlining and optimizing business processes to ensure maximum efficiency and effectiveness. The individual will be responsible for the overall management and support of the business team, providing strategic insights and operational excellence that drive revenue growth. This role requires a keen analytical mindset, a deep understanding of business strategies, and the ability to foster collaboration across various departments. In addition to the foundational responsibilities, the individual will be expected to:

• Develop and implement process improvements to enhance productivity.
• Forecasting and performance tracking.
• Monitor and analyze key metrics to identify trends and areas for improvement.
• Ensure the alignment of business strategies with company goals.
• Maintain and optimize the Customer Relationship Management (CRM) system.
• Train staff on CRM best practices to ensure accurate data entry and usage.
• Generate reports and analytics from CRM data to support strategic initiatives.

Job Requirements

CRM Management

• Maintain and optimize the Customer Relationship Management (CRM) system.
• Train sales staff on CRM best practices to ensure accurate data entry and usage.
• Generate reports and analytics from CRM data to support sales strategy.

Sales Forecasting and Reporting

• Prepare and present regular sales forecasts to senior management.
• Develop and maintain sales performance dashboards.
• Analyze sales data to provide actionable insights and recommendations.

Strategic Planning and Support

• Collaborate with sales leadership to formulate and execute sales strategies.
• Assist in the development of sales training programs.
• Support the sales team with tools and resources to enhance their performance.

Cross-Functional Collaboration

• Work closely with marketing, finance, and product teams to align sales initiatives.
• Coordinate with operations and logistics to ensure seamless order fulfilment.
• Facilitate communication between sales and other departments to ensure cohesive strategy execution.

Education and Experience

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 6- 8 years of experience in sales operations or a similar role.
• Proven track record of success in sales process optimization and CRM management.

Technical Skills

• Proficiency in CRM software and other analytical tools.
• Strong analytical skills and ability to generate actionable insights from data.
• Advanced knowledge of Excel and other data analysis tools.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively across departments.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.