Business Support Management – Expense Management - Team Member

JPMorgan Chase & Co.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

JPMorganChase is seeking a Business Support Management – Expense Management, Team Member, to partner with the business and provide a comprehensive view of expenses. You will review and create expenses per firm-wide policies and collaborate with CIB Expense Process & Exception Procedures.

You will manage Travel & Entertainment expense claims via Concur, ensure policy compliance, escalate risks, and support continuous process improvements while liaising with global counterparts.

Qualifications

• Strong communication skills, verbal & written, and ability to handle policy discussions.
• Ability to review data efficiently with attention to process controls.
• Advanced MS Excel and data management skills.
• Strong client service mindset with urgency in follow-up and escalation.

Responsibilities

• Review and create expenses per firm-wide policies and procedures.
• Manage Travel & Entertainment expense claims through Concur system.
• Identify unusual transactions and escalate to strengthen policy compliance.
• Ensure timely resolution of issues with stakeholders and maintain open communications.
• Collaborate with global counterparts to share best practices and drive initiatives.
• Suggest process improvements to enhance efficiency and effectiveness.
• Participate in projects and provide mentoring to the team.

Skills

Strong communication

Data review

MS Excel

Client service

Self-starter

Multi-tasking

Analytical problem solving

Tools

MS Office

Job description

Business Support Management – Expense Management - Team Member

Job Information

• Job Identification 210773240
• Job Category Business Support Management
• Business Unit Commercial & Investment Bank
• Posting Date 07/31/2026, 06:41 AM
• Locations Prima Bay Tower A Lower & Upper Basement (Part) Ground floor, 1st to 10th floor Near L&T Gate no 5, Saki Vihar Road, Mumbai, IN-MH, 400072, IN
• Job Schedule Full time
• Job Shift Day

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

As a Business Support Management - Travel and Entertainment - Team Member within our Business Support Management function, you will focus primarily on the Expense Management responsibilities of reviewing and creating expenses as per firm-wide expense policies and procedures in conjunction with Corporate and Investment Bank (CIB) Expense Process & Exception Procedures.

Job responsibilities

• Focus is primarily on the Expense Management responsibilities of reviewing & creating the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.
• Manage Travel & Entertainment expense claims for employees through the firm's expense management infrastructure (Concur) in accordance with expense policies and procedures.
• Identify and highlight unusual or questionable transactions via the right channels to strengthen the control framework and ensure policy compliance.
• Ensure timely resolution of issues and risks through effective escalation management, maintaining open lines of communication with all stakeholders.
• Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.
• Collaborate with global counterparts to share best practices, identify areas of synergy, and drive global initiatives.
• Continuously evaluate and suggest process improvement ideas to optimize efficiency and effectiveness across the organization.
• Participate in projects and initiatives as needed, contributing to the overall success of the business.
• Act as a subject matter expert and provide guidance and mentorship to the team, fostering an environment of continuous learning and professional growth.

Required qualifications, capabilities, and skills:

• Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
• Ability to review data efficientlyin compliance with the policy and procedures with data and with an appreciation of the importance of process and a robust control framework.
• Technical Proficiency across MS Office with advanced excel / data management
• Strong sense of client serviceand responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Self-starter,work independently whilst also operating effectively in a team based environment.
• Capable of multi-taskingand managinga demanding workload.
• Analyze and problem solve.

Preferred qualifications, capabilities, and skills:

• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
• Detail oriented with strong organizational skills;ability to manage multiple tasks simultaneously and prioritize work efforts.

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.