Business Support Executive – API Business

Granules India; Hyderabad; Sur place; INR 600 000 - 840 000; Plein temps

Résumé du poste

Granules India is seeking a Business Support Executive – API Business to manage end-to-end Order-to-Cash processes and serve as the primary liaison for customer queries across quality, regulatory, and commercial matters. You will coordinate audits, support sales activities, and drive demand planning for key markets.

The role requires 2–5 years in API business support, with strong analytical and stakeholder management skills, and the ability to work cross-functionally to optimize supply and

Qualifications

• B.Pharm or M.Sc. (Chemistry) with MBA from a reputed institute.
• 2 to 5 years of experience in Business Support, Commercial Operations, or Sales Support, preferably in the API business serving regulated markets.

Responsabilités

• Manage the complete Order-to-Cash (O2C) process, ensuring timely order execution, invoicing, and customer satisfaction.
• Act as the primary coordination point for customer queries related to quality, technical, regulatory, and commercial matters.
• Coordinate customer audits, technical discussions, and client visits with internal and external stakeholders.
• Support sales management activities and monitor achievement of sales targets against approved budgets.
• Drive demand planning and forecast management for assigned territories to ensure supply continuity and inventory optimization.
• Collaborate with Supply Chain, Production, Quality Assurance, Regulatory Affairs, Finance, and other cross‑functional teams to ensure seamless business operations.
• Prepare business reports, sales trackers, and management dashboards to support decision‑making.

Connaissances

Organizational skills

Communication

Stakeholder management

Analytical thinking

Team player

Formation

B.Pharm or M.Sc. (Chemistry) with MBA

Outils

Salesforce

IQVIA

Description du poste

Job Description: Business Support Executive – API Business

Qualification & Experience

• B.Pharm or M.Sc. (Chemistry) with MBA from a reputed institute.
• 2 to 5 years of experience in Business Support, Commercial Operations, or Sales Support, preferably in the Active Pharmaceutical Ingredients (API) business serving regulated markets such as China, Japan, and Korea.

Key Responsibilities

• Manage the complete Order-to-Cash (O2C) process, ensuring timely order execution, invoicing, and customer satisfaction.
• Act as the primary coordination point for customer queries related to quality, technical, regulatory, and commercial matters.
• Coordinate customer audits, technical discussions, and client visits with internal and external stakeholders.
• Support sales management activities and monitor achievement of sales targets against approved budgets.
• Drive demand planning and forecast management for assigned territories to ensure supply continuity and inventory optimization.
• Collaborate closely with Supply Chain, Production, Quality Assurance, Regulatory Affairs, Finance, and other cross‑functional teams to ensure seamless business operations.
• Prepare business reports, sales trackers, and management dashboards to support decision‑making.

Business Analytics Responsibilities

• Conduct market assessments and competitor analysis for API products in assigned markets.
• Monitor industry developments, customer trends, pricing movements, and emerging business opportunities.
• Effectively utilize Salesforce, IQVIA, and other pharmaceutical market intelligence databases to generate actionable insights.
• Support business strategy development through data‑driven analysis and market intelligence.

Key Competencies

• Strong organizational, communication, and stakeholder management skills.
• Excellent analytical and problem‑solving abilities.
• Adaptable, proactive, and capable of working effectively under pressure.
• Quick learner with a strong customer‑centric mindset and willingness to understand evolving market needs.
• Team player with a positive attitude, strong work ethic, and commitment to continuous improvement and organizational growth.