Business Support Assistant (GDS & Ticketing Specialist)

Global Roles; New Delhi; On-site; INR 420,000 - 660,000; Full time

Job summary

Global Roles is seeking an experienced travel focal point to support the GHQ Travel Hub by processing end-to-end air ticketing with a GDS. The role emphasizes accuracy, timeliness, and adherence to UN travel policies and corporate guidelines.

You will handle flight searches, propose options, issue e-tickets, and work with travellers and internal teams to resolve disruptions while ensuring cost-effective routing and compliance.

Qualifications

• Completion of secondary school education. University degree or diploma in Travel, Tourism, Business Administration, or a related field is desirable.
• Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations.
• Prior experience with Travel Management Companies (TMCs) or international organizations is an asset.
• Familiarity with UN/common system travel rules is desirable.

Responsibilities

• Process air travel requests received through WFP travel workflows and systems.
• Perform flight searches and reservations using a Global Distribution System (GDS), ensuring optimal routing, fare selection, and compliance with WFP travel policies.
• Prepare and share proposed flight options with travellers and travel focal points, clearly outlining fare conditions and key constraints.
• Coordinate closely with travellers/travel focal points to confirm itineraries and travel preferences.
• Submit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.
• Ensure timely issuance of e-tickets and accurate transmission of travel documentation to travellers.
• Ensure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.
• Apply cost-containment principles, including use of lowest logical fares, approved routes, and preferred carriers when applicable.
• Conduct accuracy checks on itineraries, ticketing data, and fare rules prior to ticket issuance.
• Maintain proper records of bookings and ticketing actions for audit and reporting purposes.
• Serve as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing-related matters.
• Liaise with BCD Travel and internal stakeholders to resolve ticketing issues, re-issues, exchanges, cancellations, and disruptions.
• Support travellers during disruptions by proposing alternative routing options and coordinating corrective ticketing actions.
• Maintain clear, timely, and professional communication with all stakeholders.
• Contribute to the continuous improvement of ticketing workflows and SOPs within the GHQ Travel Hub.
• Support team knowledge-sharing on GDS functionality, fare rules, and ticketing best practices.
• Flag recurring issues, system constraints, or policy gaps and propose practical solutions.
• Perform any other related duties as required.

Skills

Airline Reservations

Ticketing

Travel Operations

Global Distribution Systems

Travel Management

UN Travel Rules

Travel Booking

Travel Policy Compliance

Education

Secondary education

University degree or diploma in Travel, Tourism, Business Administration or related field

Tools

Global Distribution Systems (GDS)

Job description

The Travel Focal Point supports the GHQ Travel Hub by providing end-to-end air ticket processing services, primarily handling flight bookings through a Global Distribution System (GDS). The role ensures accurate, timely, and compliant ticketing in line with WFP travel policies and corporate efficiency principles.

Responsibilities

• Process air travel requests received through WFP travel workflows and systems.
• Perform flight searches and reservations using a Global Distribution System (GDS), ensuring optimal routing, fare selection, and compliance with WFP travel policies.
• Prepare and share proposed flight options with travellers and travel focal points, clearly outlining fare conditions and key constraints.
• Coordinate closely with travellers/travel focal points to confirm itineraries and travel preferences.
• Submit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.
• Ensure timely issuance of e-tickets and accurate transmission of travel documentation to travellers.
• Ensure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.
• Apply cost-containment principles, including use of lowest logical fares, approved routes, and preferred carriers when applicable.
• Conduct accuracy checks on itineraries, ticketing data, and fare rules prior to ticket issuance.
• Maintain proper records of bookings and ticketing actions for audit and reporting purposes.
• Serve as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing-related matters.
• Liaise with BCD Travel and internal stakeholders to resolve ticketing issues, re-issues, exchanges, cancellations, and disruptions.
• Support travellers during disruptions by proposing alternative routing options and coordinating corrective ticketing actions.
• Maintain clear, timely, and professional communication with all stakeholders.
• Contribute to the continuous improvement of ticketing workflows and SOPs within the GHQ Travel Hub.
• Support team knowledge-sharing on GDS functionality, fare rules, and ticketing best practices.
• Flag recurring issues, system constraints, or policy gaps and propose practical solutions.
• Perform any other related duties as required.

Requirements

• Completion of secondary school education. University degree or diploma in Travel, Tourism, Business Administration, or a related field is desirable.
• Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations.
• Prior experience with Travel Management Companies (TMCs) or international organizations is an asset.
• Familiarity with UN/common system travel rules is desirable.

Skills

• Airline Reservations
• Ticketing
• Travel Operations
• Global Distribution Systems
• Travel Management
• UN Travel Rules
• Travel Booking
• Travel Policy Compliance

Languages

English