Business Support Assistant- GDS and Ticketing Specialist

World Food Programme; Delhi; On-site; INR 675,000 - 809,000; Part time

Job summary

World Food Programme in New Delhi is seeking a Travel Hub specialist to handle end-to-end air ticket processing. You will manage flight bookings through a Global Distribution System (GDS), propose suitable options, and process e-ticket issuance in line with WFP travel policies.

The role requires strong knowledge of airline reservations, fare construction, and ticketing rules, with a focus on accuracy, timeliness, and customer service for travellers and internal stakeholders.

Qualifications

• Completion of secondary school education; university degree desirable.
• Minimum 4 years of relevant experience in airline reservations or ticketing.
• Familiarity with UN/common system travel rules is desirable.

Responsibilities

• Process air travel requests through WFP workflows and systems.
• Search and reserve flights using a GDS, ensure lowest logical fares.
• Prepare and share flight options with travellers, outlining fare conditions.
• Coordinate with travellers to confirm itineraries and travel preferences.
• Submit finalized itineraries for ticket issuance and ensure timely e-ticketing.

Skills

GDS ticketing

Airline reservations

Ticketing rules

Fare construction

GDS systems

Education

Secondary school education

University degree or diploma in Travel/ Tourism/ Business Administration

Tools

GDS

BCD Automated Ticket Issuance

Job description

DEADLINE FOR APPLICATIONS

13 November 2026-23:59-GMT+05:30 India Standard Time (Kolkata)

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WFP encourages female candidates and people with disabilities to apply

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

VACANCY DETAILS

Job Title: Business Support Assistant (GDS & Ticketing Specialist)

Type of Contract: Service Contract

Duration: 11 Months (Extension is subject to requirement and funding availability)

Reporting To: Head of GHQ Travel Hub

Duty Station: New Delhi

Date of Publication: 30 October 2026

Deadline of Application: 13 November 2026

TERMS AND CONDITIONS

This vacancy is open to Indian National only

This vacancy is open to internal and external candidates.

Only candidates under serious consideration will be contacted

A Written test will be used for Screening Candidates

Only recommended candidates will be retained on roaster for a period of two years and may be considered for similar positions from roaster

The Salary for this position is 66485/- per month + 8.33% of Base Salary towards Social Security, also employee will be covered with medical benefits as per WFP's Plan. All Tax liability for payments from this contract are to be borne by the subscriber.

JOB PURPOSE

The Travel Focal Point will support the GHQ Travel Hub by providing end-to-end air ticket processing services, with a primary responsibility for handling flight bookings through a Global Distribution System (GDS). The incumbent will identify and share suitable flight options with requestors, and upon confirmation, submit electronic ticketing requests to the BCD Automated Ticket Issuance system for issuance.

The role requires strong technical expertise in airline reservations, ticketing rules, and fare construction, ensuring accurate, timely, and compliant ticketing in line with WFP travel policies and corporate efficiency principles.

Organizational Context

The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity.

Under the One Global HQ model, WFP has established the GHQ Travel Hub to consolidate and streamline global travel services, ensuring policy compliance, cost efficiency, and consistent service delivery across headquarters, regional offices, and country operations. The GHQ Travel Hub plays a critical role in supporting WFP’s operational readiness by providing timely and accurate travel services worldwide

KEY ACCOUNTABILITIES (Not All Inclusive)

GDS Ticketing and Travel Processing

• Process air travel requests received through WFP travel workflows and systems.
• Perform flight searches and reservations using a Global Distribution System (GDS), ensuring optimal routing, fare selection, and compliance with WFP travel policies.
• Prepare and share proposed flight options with travellers and travel focal points, clearly outlining fare conditions and key constraints.
• Coordinate closely with travellers/travel focal points to confirm itineraries and travel preferences.
• Submit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.
• Ensure timely issuance of e‑tickets and accurate transmission of travel documentation to travellers.

Compliance and Quality Assurance

• Ensure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.
• Apply cost‑containment principles, including use of lowest logical fares, approved routes, and preferred carriers when applicable.
• Conduct accuracy checks on itineraries, ticketing data, and fare rules prior to ticket issuance.
• Maintain proper records of bookings and ticketing actions for audit and reporting purposes.

Coordination and Client Support

• Serve as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing‑related matters.
• Liaise with BCD Travel and internal stakeholders to resolve ticketing issues, re‑issues, exchanges, cancellations, and disruptions.
• Support travellers during disruptions by proposing alternative routing options and coordinating corrective ticketing actions.
• Maintain clear, timely, and professional communication with all stakeholders.

Process Improvement and Support

• Contribute to the continuous improvement of ticketing workflows and SOPs within the GHQ Travel Hub.
• Support team knowledge‑sharing on GDS functionality, fare rules, and ticketing best practices.
• Flag recurring issues, system constraints, or policy gaps and propose practical solutions.

STANDARD MINIMUM QUALIFICATIONS

Perform any other related duties as required.

EDUCATION

Completion of secondary school education. University degree or diploma in Travel, Tourism, Business Administration, or a related field is desirable.

EXPERIENCE

• Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations
• Prior experience with Travel Management Companies (TMCs) or international organizations is an asset.
• Familiarity with UN/common system travel rules is desirable.

EXPECTED OUTCOMES

• Timely and accurate processing of air ticket requests through GDS.
• High compliance with WFP travel policies and ticketing standards.
• Reduced turnaround time between travel request, itinerary confirmation, and ticket issuance.
• High traveler satisfaction through reliable, responsive, and technically sound ticketing support.
• Strengthened operational efficiency of GHQ Travel Hub ticketing functions.

COMPETENCIES AND ATTRIBUTES

• Strong technical expertise in airline reservations and ticketing.
• High attention to detail and accuracy.
• Client-oriented mindset with the ability to work under time pressure.
• Strong organizational and prioritization skills.
• Ability to work independently while contributing effectively to a global team environment.
• Clear and professional communication skills.

LANGUAGE

Fluent oral and written communication skills in English. knowledge of additional languages is an advantage

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.