Business Strategy & Operations intern

Shadowfax Technologies; Mumbai; On-site; INR 500,000 - 600,000; Part time

Job summary

Shadowfax Technologies is seeking a proactive Sales Operations & Business Development Intern to work with the Sales and Operations teams in Mumbai. You will help close shipment pendencies, coordinate with Operations, and enhance customer experience while supporting sales productivity and business growth.

You will receive daily trackers, liaise with Operations, visit hubs, and maintain visibility on progress.

Qualifications

• Strong interpersonal and communication skills.
• Proactive with ownership of tasks.
• Basic working knowledge of Excel or Google Sheets.
• Willingness to travel locally to Mumbai hubs.
• Based in Mumbai; fluent in Hindi and English.
• Pursuing Graduation/Completed.

Responsibilities

• Collaborate with Sales Manager/BD to understand daily priorities for Mumbai hub requirements.
• Review daily tracker of pending shipments and coordinate closures with Operations.
• Follow up with stakeholders and update progress until closure.
• Visit assigned hubs to resolve operational gaps with on-ground teams.
• Escalate ageing pendencies to stakeholders for timely action.
• Maintain trackers and provide updates on closures and actions.
• Identify recurring issues impacting customer experience and sales.
• Support sales by coordinating operations to improve customer experience.

Skills

Interpersonal skills

Communication

Excel/Sheets

Tracker management

Mumbai travel

Fast-paced

Education

Graduation in progress

Tools

Microsoft Excel

Google Sheets

Job description

ABOUT THE ROLE

We are looking for a proactive and people-oriented Sales Operations & Business Development Intern to work closely with the Sales and Operations teams in Mumbai

The role focuses on driving timely closure of shipment-related pendencies at assigned hubs, strengthening execution, and enabling the Sales team to deliver a better customer experience.

You will receive a daily Excel-based tracker from the Sales Manager / Sales team, understand the priority pendencies, coordinate with Operations for closure, and maintain clear visibility on progress. Through this work, you will directly support sales productivity, customer retention, and business growth.

KEY RESPONSIBILITIES

• Work closely with the Sales Manager / Sales & BD team to understand daily priorities and Mumbai hub-level requirements.
• Review the daily Excel tracker containing pending shipments and action items requiring closure coordinate With Operations teams at assigned nous to arrivec timely resolution or shipment pendencies
• Follow up with relevant stakeholders, track progress, and maintain accurate status updates until closure.
• Visit assigned hubs as required and work closely with on-ground Operations teams to resolve operational gaps.
• Escalate critical or ageing pendencies to the appropriate stakeholders for timely action.
• Maintain structured trackers and share regular updates on closures, pending actions, and key observations.
• Identify recurring operational issues that may impact customer experience, sales conversion, or retention.
• support the sales team in creating a smoother customer experience through effective operational coordination.

KNOWLEDGE & SKILLS

• Strong interpersonal and communication skills with the ability to coordinate effectively across teams.
• Proactive approach with strong follow-up and ownership of assigned tasks.
• Basic working knowledge of Microsoft Excel / Google Sheets
• Comfortable working with trackers, data, and day-to-day operational updates.
• Willingness to travel locally and visit assigned hubs across Mumbaii
• Ability to work in a fast-paced, execution-oriented environment.

Good organizational skills, attention to detail, and a problem-solving mindset.

• Must be based in Mumbai and have strong fluency in Hindi and English.

ELIGIBILITY

Candidates pursuing or having completed graduation In Any relevant

WHAT YOU'LL GAIN

• Relevant internship, project, campus leadership, sales, operations, or customer-facing experience will be an added advantage.
• Hands-on exposure to Sales & Business Development in a high-growth logistics environment.
• Practical experience in Sales-Operations coordination and stakeholder management.
• Understanding of how operational execution impacts customer experience, sales performance, and retention.
• Exposure to real-time business tracking, issue resolution, hub-level execution, and structured reporting.
• Opportunity to develop communication, problem-solving, ownership, and execution skills.

PPO & CAREER OPPORTUNITY

Full-Time Opportunity

Selected candidates may be offered a full-time Senior Lead role.

Selection Criteria: PPO conversion will be based on individual performance and business requirements.

CTC Up to 5-6 LPA