Business Process Lead - SupremeServ

KSB; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

KSB in Pune seeks a dynamic Business Analyst to lead end-to-end business process mapping, identify digitalization opportunities, and convert stakeholder concepts into BRDs.

You will work with sales and operations, translate needs into functional specs for CRM/ERP, and drive change management, UAT, and post-implementation optimization.

Qualifications

• B.E. (Mech) with 3–5 years in sales and digitalization.
• Strong ability to map end-to-end business processes and capture requirements.
• Experience in BRD creation and acceptance criteria.

Responsibilities

• Lead end-to-end business process mapping and workshops to identify digitalisation opportunities.
• Create BRDs from business notes and ensure clear, structured documentation.
• Collaborate with cross-functional teams to capture ROI, exceptions, and user requirements.
• Translate needs into functional specs, user stories, and acceptance criteria for CRM/ERP.
• Evaluate processes for inefficiencies and automation opportunities.
• Support solution design with IT teams to align with objectives.
• Coordinate requirement walkthroughs and sign-off with users and IT.
• Assist UAT by preparing scenarios and validating defects.
• Drive change management with user training and adoption of new processes.
• Monitor post-implementation performance and gather feedback for continuous improvement.
• Explore AI/Analytics to enhance processes.

Skills

Business Process Mapping

BRD Writing

ERP CRM knowledge

Education

B.E. (Mech)

Job description

Job Description

• Initiate, facilitate, and lead end-to-end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
• Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)
• Collaborate closely with cross-functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
• Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical horizontal integration
• Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
• Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
• Facilitate requirement walkthroughs and sign-off cycles with business users, process owners, and IT teams
• Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
• Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
• Monitor post-implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
• Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible Agile

Qualification and experience

B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies

Functional / Technical Competencies

• Knowledge of aftermarket business processes
• Knowledge of Project Management (Digitalization)
• Knowledge of ERP CRM functions

Behavioural Competencies

• Planning Organizing
• Analytical ability
• Pursuation Conflict management
• Big picture thinking
• Decision making
• Target Orientation