I&P GN - Song – Service- Manager - Process Excellence-PE

Accenture in India; Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Accenture in India is seeking a Manager – Process Excellence to lead end-to-end B2B Sales process transformation across multiple industries. You will drive future-state designs, operating models, and platform optimization while integrating AI/GenAI into sales workflows.

You will facilitate discovery workshops, manage stakeholders, and guide delivery teams, with opportunities to contribute to BD, RFP/RFI processes, and client presentations. Strong leadership and communication are essential.

Qualifications

• Bachelor's Degree or equivalent.
• MBA/PGDM preferred.
• 8–12 years of experience in management consulting or related areas.
• Experience leading process transformation workstreams and managing client stakeholders.

Responsibilities

• Lead design and transformation of end-to-end B2B Sales processes for clients across Software & Platforms, High Tech, and Communications & Media.
• Own the process transformation design cycle from current-state to future-state and operating models.
• Assess how Sales platforms enable processes and identify opportunities for platform optimization, automation, and AI/GenAI integration.
• Facilitate client workshops, stakeholder interviews, design-thinking sessions, and co-creation activities.
• Provide delivery ownership, coach practitioners, ensure deliverable quality, and build reusable methodologies.
• Support Business Development, RFP/RFI responses, and client presentations.

Skills

B2B Sales Transformation

Workshop Facilitation

AI/GenAI Integration

Stakeholder Management

Team Leadership

Executive Communication

Education

Bachelor's degree

MBA/PGDM (Preferred)

Tools

Visio

Job description

Job Title - Manager – Process Excellence

Management Level: 07 - Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must Have Skills

Strong expertise in B2B Sales process transformation, covering end-to-end Sales process steps such as Lead Management, Lead Qualification, Opportunity Management, Pipeline Management, Account Management, Forecasting, CPQ, Deal Management, Contract Management, Order Management, and Sales Operations.

Proven experience in future-state process design, process transformation, process optimization, and operating model design.

Strong ability to lead client discovery and design workshops, stakeholder interviews, design-thinking sessions, and co-creation workshops.

Experience integrating AI, GenAI, automation, and analytics into business and Sales processes.

Strong understanding of Sales platforms and enterprise applications that enable the B2B Sales lifecycle.

Ability to connect business processes, technology, operating models, and organizational change to develop practical transformation solutions.

Strong team management and people leadership skills, including coaching, mentoring, work allocation, quality assurance, and developing junior practitioners.

Strong executive communication and stakeholder management skills, with the ability to present and defend recommendations to senior client leadership.

Good-to-Have Skills

Experience with process mapping, process modeling, and visualization tools, including Microsoft Visio or equivalent applications.

Exposure to process mining, digital twin, process simulation, or other data-driven approaches for process assessment and validation.

Familiarity with AX Design and designing AI-agent experiences within business processes.

Experience supporting Business Development, sales pursuits, RFP/RFI responses, proposal development, solutioning, and client presentations.

Experience conducting change-impact assessments across people, process, technology, data, skills, and operating models.

Knowledge of Sales platforms such as CRM (Salesforce, Microsoft Dynamics), CPQ (Salesforce, Conga, SAP), CLM (Icertis Conga), Sales Planning (Anaplan, Xactly), Forecasting (Clari, Aviso), Incentive Compensation (Varicent, SAP Callidus), Order Management (Salesforce, SAP), and Revenue Management (Salesforce, SAP)

Experience

8 -12 years of experience in management consulting, process transformation, process excellence, Sales Operations, business transformation, or related areas.

Demonstrated experience leading process transformation workstreams and managing client and internal stakeholders.

Experience managing and developing consulting teams

Experience supporting BD, RFP/RFI, proposal, and pursuit activities is preferred.

Educational Qualification

Bachelor's Degree or equivalent.

MBA/PGDM (Preferred)

Job Summary

As a Manager – B2B Sales Transformation & Process Excellence, you will lead the design and transformation of end-to-end B2B Sales processes for clients across Software & Platforms, High Tech, and Communications & Media.

You will own the process transformation design cycle—from understanding the client's current-state Sales processes and assessing industry, market, technology, and competitive forces, through defining future-state processes and operating models, to developing implementation and adoption approaches. You will bring strong knowledge of key Sales process steps, including Lead-to-Opportunity, Opportunity Management, Pipeline Management, Forecasting, Account Management, CPQ, Deal Management, Contracting, Order Management, and Sales Operations. You will also assess how Sales platforms and applications enable these processes and identify opportunities for platform optimization, digital transformation, automation, and AI/GenAI integration.

The role requires strong consulting leadership, including client workshop facilitation, stakeholder management, executive communication, team management, and delivery ownership. You will lead and coach practitioners, ensure quality of deliverables, and build reusable methodologies and assets. You will also contribute to Business Development and RFP/RFI activities, including opportunity shaping, solution development, proposal responses, process narratives, capability presentations, and client presentations.

As part of AI-led transformation