Business Process Lead - SupremeServ

KSB Chile S.A.; Pimpri-Chinchwad; On-site; INR 600,000 - 900,000; Full time

Job summary

KSB Chile S.A. in India seeks a Business Process & Digitalization Specialist to map, analyze, and optimize sales and operations workflows, and to identify opportunities for automation and ERP/CRM integration.

You will translate business needs into BRDs and user stories, support UAT, and drive change management to ensure adoption of new digital processes and tools across functions. Qualification: B.E. (Mech) with 3-5 years of sales experience and a flair for digital technologies.

Qualifications

• B.E. (Mech) with 3-5 years of sales experience and interest in digital technologies.
• Experience in aftermarket business processes.
• Familiarity with ERP and CRM functions.

Responsibilities

• Initiate, facilitate, and lead end-to-end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities.
• Collaborate with cross-functional teams to capture business scenarios, ROI/payback calculations, exception cases, and user requirements.
• Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering integration.

Skills

Process Mapping

BRD & Requirements

Digitalization

UAT

ERP integration

CRM functions

Change Mgmt

Education

Bachelor's in Mechanical Engineering

Tools

ERP

CRM

Job description

Job Description

• Initiate, facilitate, and lead end‑to‑end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
• Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)
• Collaborate closely with cross‑functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
• Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
• Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
• Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
• Facilitate requirement walkthroughs and sign‑off cycles with business users, process owners, and IT teams
• Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
• Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
• Monitor post‑implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
• Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile

Qualification and experience

B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies

Functional / Technical Competencies

• Knowledge of aftermarket business processes
• Knowledge of Project Management (Digitalization)
• Knowledge of ERP & CRM functions

Behavioural Competencies

• Planning & Organizing
• Analytical ability
• Pursuation & Conflict management
• Big picture thinking
• Decision making
• Target Orientation