Business Operations Specialist

Gartner, Inc.; Gurugram District; Hybrid; INR 800,000 - 1,000,000; Full time

Job summary

Gartner, Inc. is seeking a highly motivated Business Operations Specialist to set up, configure, and maintain critical conference technologies. You will ensure quality experiences, perform data quality audits, and collaborate across teams to scale solutions for global conferences.

The role requires 2+ years of relevant experience, strong English communication skills, and a focus on delivering uncompromising quality. Travel about 5% regionally may be involved, with hybrid work options.

Qualifications

• Bachelor's degree or equivalent preferred.
• 2+ years of relevant experience; prior conference registration experience is a plus.
• Excellent verbal and written communication with strong customer service and attention to detail.
• Ability to solve complex problems, think creatively, and use data to tell a story.
• Strong time management and organization skills; able to manage multiple tasks and meet deadlines.
• Self-motivated, accountable, with commitment to responsibility.
• Ability to work with local and remote team members and independently to deliver high quality work.

Responsibilities

• Setup and configure critical conference technologies, ensuring registration availability and top customer experience.
• Develop and conduct quality assurance for the Exhibitor Portal.
• Support strategic initiatives with complex configuration support.
• Perform QA testing, create process docs and training guides, support ad-hoc projects.
• Provide timelines, tracking, and communications to ensure visibility into technology status by conference.
• Conduct data quality audits and remediation to ensure seamless experiences and accurate analytics.
• Interact with attendees and Gartner associates to troubleshoot remotely and onsite.

Skills

Conference setup

QA/testing

Data quality

Customer service

Problem solving

Time management

Multitasking

English communication

Education

Bachelor's Degree or Equivalent

Tools

Exhibitor Portal

Job description

About this Role:

We’re looking for a highly motivated individual who will be responsible for the setup, configuration, and maintenance of the critical technologies necessary to deliver best-in-class conference experiences. The Business Operations Specialist will be responsible for performing setup and configuration tasks; ensuring the quality of the experiences and configuration; performing data quality audits, investigations, and remediation; and collaborating with cross-functional teams to identify opportunities and solutions that scale and improve the conference experience.

What you will do:

• Setup and configure critical conference technologies, delivering evergreen registration availability and best-in-class experiences.
• Develop and conduct quality assurance of the Exhibitor Portal.
• Support strategic initiatives with complex configuration support.
• Perform quality assurance testing, generate process documentation and training guides, and support ad-hoc project requests and assignments.
• Provide detailed timelines, tracking, and communications that ensure complete visibility into technology status by conference.
• Perform data quality audits, investigations, and remediations to deliver seamless experiences and support accurate conference analytics.
• Interact with attendees and Gartner associates to troubleshoot challenges remotely and onsite at global conferences.

What you will need:

• Bachelor's Degree or Equivalent, preferred.
• 2 + years of relevant experience; nice to have prior experience with conferences registration process.
• Excellent verbal and written communicator with strong customer service skills and attention to detail.
• Ability to solve complex problems, thinking creatively, and using data to tell a story.
• Strong time management and organization skills.
• Able to manage multiple tasks and meet tight deadlines.
• Passion about the experience and delivering uncompromising quality.
• Self-motivated & accountable, with a high level of commitment to responsibility
• Ability to work in a team with local and remote members as well as independently, to produce high quality work within given timeframes.
• Ability to solve complex problems and thinking creatively.
• Strong English verbal and written communication skills.
• Willing to travel 5% of the year regionally, providing critical support at our most important global conferences
• #LI-SM4

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate.

If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

Privacy and Application Information

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

Additional Information

At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.