Business Operations Specialist

JP Morgan Services India Pvt Ltd; Bengaluru; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

JP Morgan Services India Pvt Ltd in Bengaluru is seeking a Business Operation Specialist to support the managed account process, analyze current workflows, document requirements, and help implement improvements. You will partner with stakeholders, support testing, create reports, and ensure adherence to procedures, with focus on high performance and timely delivery.

This mid-level role requires strong Microsoft Office skills, the ability to work across teams, and a proactive approach to change

Formación

• Strong analytical skills with attention to detail.
• Excellent written and oral communication with internal and external customers.
• Ability to work with cross-functional teams under tight deadlines.

Responsabilidades

• Document business requirements, processes, systems, and user needs.
• Review and analyze existing processes to identify gaps and improvement opportunities.
• Evaluate process breaks and recommend reengineering solutions.
• Partner with business stakeholders to implement system, policy, and procedural enhancements.
• Establish, create, and analyze reports relevant to operations functions.
• Support testing activities and document quality standards and procedures.
• Ensure adherence to change control policy and procedure creation and maintenance.
• Demonstrate adherence to established procedures and quality expectations.
• Manage vendor relationships and related interactions.
• Lead groups and process improvement initiatives.

Conocimientos

Analytical skills

Communication skills

Collaboration

Time management

Professional demeanor

Organizational skills

MS Office (Excel & Access)

Herramientas

SAP ERP

Descripción del empleo

Job summary :

CORP_Global Supplier Services_Generic_Global_JPMC Job summary : As a Business Operation Specialist within the managed account process, you will support a variety of initiatives by analyzing existing processes, identifying gaps and areas for improvement, and developing appropriate controls. You will support business partner deliverables by documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures. You will be expected to demonstrate an in-depth working knowledge of the managed account process while delivering high performance and results.

Job responsibilities :

Document business requirements, processes, systems, and user needs Review and analyze existing business processes to identify gaps and improvement opportunities Evaluate process breaks and systemic issues and recommend reengineering solutions Partner with business stakeholders to ensure consistent implementation of system, policy, and procedural enhancements Establish, create, and analyze reports relevant to operations functions Support testing activities and document quality standards and procedures Ensure adherence to change control policy and procedure creation and maintenance Demonstrate adherence to established procedures and quality expectations Manage vendor relationships and related interactions Lead groups and process improvement initiatives

Required qualifications, capabilities, and skills :

Demonstrate strong analytical skills with close attention to detail Communicate effectively both orally and in writing with internal and external customers Collaborate effectively as a customer service-, team-, and goal-oriented contributor Operate with a high sense of urgency and professionalism Interact effectively with all levels of the business Present a professional image and demeanor to internal and external customers and team members Use strong organizational skills and manage work within strict timelines Apply advanced proficiency in Microsoft Office, including Excel and Access

Preferred qualifications, capabilities, and skills :

Bring 2+ years of experience (service, project management, or support preferred) Leverage SAP ERP experience Apply IUS GAAP and taxation experience (confirm “IUS GAAP” wording prior to posting)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Experience Level Mid Level