Business Operations Associate

SmartRecruiters, Inc.; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Playtolabs in Bengaluru is seeking a motivated operations and customer success professional to manage day-to-day processes and support customer retention. You will handle queries, understand requirements, and coordinate with internal teams to resolve issues while ensuring a positive experience for customers across international markets.

The role requires a Graduate in any discipline with 1+ year of experience and a willingness to work for international markets.

Qualifications

• Graduate in any discipline.
• 1+ years of experience.
• Willing to work for international market.

Responsibilities

• Manage day-to-day business operations and ensure smooth execution of processes.
• Handle customer queries with timely follow-ups.
• Understand customer requirements and provide appropriate solutions.
• Maintain strong customer relationships and support customer retention.
• Coordinate with internal teams to resolve operational and customer issues.
• Ensure timely resolution, effective communication, and a positive customer experience.

Skills

Customer service

Communication

Relationship building

Problem-solving

Education

Graduate in any discipline

Job description

Playtolabs is an e-learning platform that provides hands-on learning experiences in STEM (Science, Technology, Engineering and Mathematics) for students aged 7 years and above. The platform offers practical courses and projects designed to help students develop technical knowledge, creativity, and problem-solving skills.

Job Description

• 1. Manage day-to-day business operations and ensure smooth execution of processes.
• 2. Handle customer queries with timely follow-ups.
• 3. Understand customer requirements and provide appropriate solutions.
• 4. Maintain strong customer relationships and support customer retention.
• 5. Coordinate with internal teams to resolve operational and customer issues.
• 6. Ensure timely resolution, effective communication, and a positive customer experience.

Qualifications

Graduate in any Discipline.

Additional Information

Competitive salary and performance-based incentives.

1+ Years of experience.

Training and mentorship from an experienced sales team.

Willing to work for international market