Business Operations Analyst, Payments Business

PhonePe Group; Bengaluru; On-site; INR 600,000 - 850,000; Full time

Benefits offered by this job

Medical Insurance

Wellness Program

Parental Support

Mobility Benefits

Retirement Benefits

Other Benefits

Job summary

PhonePe Limited is seeking an operations professional to manage payments-related initiatives with banks and networks in Bengaluru. You will coordinate with external stakeholders, drive day-to-day operations, and identify tech interventions to improve processes and customer satisfaction.

The role emphasizes execution, data analysis, and strong Excel skills, with collaboration across finance and product teams to go-live on integrations. Prior 1–2 years in payments ops preferred.

Qualifications

• Minimum work experience of 1-2 years in the operations/payment industry.
• Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
• Strong communication skills and ability to negotiate for one's requirements.
• Advanced knowledge of Excel and basic knowledge of SQL.
• Qualifications - B.Tech/MBA preferred.

Responsibilities

• Work on payments related initiatives with leading banks and national institutions.
• Collaborate with partner banks and networks; manage day-to-day operations.
• Identify areas needing tech intervention and coordinate implementation.
• Manage business reporting and ad-hoc reporting; Excel proficiency required.
• Develop relationships with payment players and focus on execution.
• Support customer-facing teams and resolve escalations promptly.
• Monitor payment transactions, analyze data, and drive process improvements.
• Coordinate reconciliations with the finance team and drive corrections.
• Spearhead integrations and go-live with internal and external teams.

Skills

Strong communication

Negotiation

Execution oriented

Customer focus

Excel proficiency

Education

B.Tech

MBA

Tools

Excel

SQL

Job description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace).

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

• This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions.
• Be a champ and work closely with external stakeholders including partner banks and networks.
• Responsible for handling day-to-day business operations with external and internal stakeholders.
• Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
• Responsible for management of business reporting and any ad-hoc reporting required from time to time. Proficient knowledge of Excel is a must.
• Help develop and nurture relationships with payment players.
• Strongly focussed on execution.
• Customer-first attitude; always on toes to lessen pain points of customers.
• Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates.
• Co-ordinating with Customer Support teams and handling escalations on a day-to-day basis to provide prompt resolution to the customers.
• Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes.
• Addressing internal queries, data requirements and escalations regarding Payment transactions.
• Work closely with the finance team to drive reconciliations and execute required corrections.
• Collaborate with internal and external business + technical teams to spearhead integrations and go-live.

Qualifications

• Minimum work experience of 1-2 years in the operations/payment industry
• Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
• Strong communication skills and ability to negotiate for one's requirements
• Advanced knowledge of Excel and basic knowledge of SQL
• Qualifications - B.Tech/MBA preferred

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.