Business Manager-Eyewear-Leading Luxury Retail-Mumbai

Vsquare Consultants; Mumbai; On-site; INR 2,500,000 - 5,200,000; Full time

Job summary

Vsquare Consultants is seeking a seasoned eyewear retail leader to oversee end-to-end store operations, brand onboarding, and sales strategy across its brand portfolio. You will drive profitability, optimize the customer experience, and manage multi-store performance through data-driven decisions.

The ideal candidate will have extensive experience in eyewear retail, strong negotiation skills, and a track record of building scalable retail operations.

Qualifications

• 10-15 years of overall experience, with significant experience specifically in eyewear/optical retail.
• Strong experience in end-to-end retail operations and business management.
• Proven experience in eyewear brand onboarding and brand/vendor management.
• Strong understanding of eyewear products, brands, optical retail, and category dynamics.

Responsibilities

• Take end-to-end ownership of eyewear retail operations and business performance.
• Develop and execute strategies to drive sales, profitability, customer acquisition, and category growth.
• Monitor KPIs including sales, margins, conversion, average transaction value, inventory turns, productivity and store profitability.
• Identify opportunities to improve retail processes, operational efficiency and customer experience.
• Drive consistent execution of retail standards across stores/outlets.
• Lead, mentor and develop retail teams to achieve business objectives.

Skills

Leadership

Retail operations

Brand onboarding

Negotiation

Analytics

Stakeholder management

Customer experience

Team development

Job description

ABOUT THE ROLE

The role will be responsible for end-to-end management of the eyewear retail business, covering brand onboarding, retail operations, sales, business development, commercial performance, team management, and overall category growth.

The ideal candidate should have a strong understanding of the eyewear ecosystem, including eyewear brands, optical retail, store operations, product assortment, vendor/brand relationships, sales management, and customer experience.

KEY RESPONSIBILITIES

Retail Business Management

• Take end-to-end ownership of eyewear retail operations and business performance.
• Develop and execute strategies to drive sales, profitability, customer acquisition, and overall category growth.
• Monitor business KPIs including sales, margins, conversion, average transaction value, inventory turns, productivity, and store profitability.
• Identify opportunities to improve retail processes, operational efficiency, and customer experience.
• Drive consistent execution of retail standards across stores/outlets.

Brand Onboarding & Management

• Identify and evaluate potential eyewear brands for onboarding.
• Manage the complete brand onboarding process, including commercial negotiations, assortment planning, pricing, margins, and launch strategy.
• Build and maintain strong relationships with eyewear brands, distributors, manufacturers, and other key partners.
• Review brand performance and develop plans for expansion, optimization, or rationalization.
• Stay updated on emerging eyewear brands, market trends, consumer preferences and competitive offerings.

Sales & Revenue Management

• Develop and execute sales strategies to achieve revenue and profitability targets.
• Drive store-level and category-level sales performance.
• Analyse sales trends and identify opportunities for upselling, cross-selling, and improving conversion.
• Establish sales targets and performance metrics for stores and teams.

Work closely with marketing and merchandising teams to drive promotional and seasonal initiatives.

Store & Retail Operations

• Oversee day-to-day retail operations across the eyewear business.
• Ensure compliance with SOPs, operational standards, visual merchandising guidelines, and customer service processes.
• Improve store productivity and operational efficiency.
• Ensure effective inventory availability, replenishment, stock management, and ageing control.
• Work with internal teams to resolve operational challenges and ensure seamless store functioning.

Team Leadership

• Lead, mentor, and develop retail/store teams to achieve business objectives.
• Define KRAs and performance metrics for retail teams.
• Drive a performance-oriented culture with a strong focus on customer service and sales excellence.
• Identify capability gaps and implement appropriate training and development initiatives.
• Build a strong talent pipeline for the retail organization.

Business Analytics & Reporting

• Track and analyse retail and category performance through regular MIS and business reviews.
• Prepare performance dashboards and provide actionable insights to senior management.
• Identify gaps against targets and implement corrective action plans.
• Use data and market intelligence to support business and assortment decisions.

Customer Experience

• Ensure a high-quality and consistent customer experience across all retail touchpoints.
• Drive initiatives to improve customer satisfaction, repeat purchases, and customer loyalty.
• Ensure teams deliver strong product knowledge and consultative selling, particularly around frames, lenses, and optical solutions.

KEY REQUIREMENTS

• 10-15 years of overall experience, with significant experience specifically in the eyewear/optical retail industry.
• Strong experience in end-to-end retail operations and business management.
• Proven experience in eyewear brand onboarding and brand/vendor management.
• Strong understanding of eyewear products, brands, optical retail, and category dynamics.
• Demonstrated track record of delivering sales and profitability targets.
• Experience managing multi-store/multi-location retail operations would be highly preferred.
• Strong commercial, negotiation, analytical, and stakeholder-management skills.
• Proven people-management and leadership capabilities.
• Strong understanding of retail KPIs, inventory management, merchandising, and customer experience.
• Entrepreneurial mindset with the ability to build and scale the eyewear category.