Business Intelligence Analyst

TP; Gurugram District; On-site; INR 500,000 - 900,000; Full time

Job summary

A leading company in Gurugram is seeking a professional with strong knowledge of MIS reporting tools like Excel and Power BI. The ideal candidate will possess an analytical mindset and attention to detail, ensuring accurate reporting and insights into advisor quality performance. Responsibilities include generating timely reports, analyzing trends, and providing recommendations for process improvements. Excellent communication skills are essential for presenting findings effectively.

Qualifications

• Strong knowledge of MIS reporting tools, especially Excel, Power BI, and SQL.
• Ability to analyze large datasets with an analytical mindset.
• Detail-oriented with accuracy in reporting.
• Good communication and presentation skills.
• Understanding of quality assurance processes in customer service or financial advisory contexts.
• Ability to work under pressure and meet deadlines.
• Produce accurate MIS reports on advisor quality performance.
• Conduct trend analysis of avoidable escalations and financial impacts.
• Provide recommendations for corrective actions and process improvements.
• Create dashboards for leadership visibility into quality metrics.

Responsibilities

• Generate accurate and timely MIS reports on advisor quality.
• Analyze trends to identify avoidable escalations and financial impacts.
• Create dashboards for leadership visibility into quality metrics.
• Develop dashboards to give leadership visibility into quality metrics.

Skills

MIS reporting tools

Analytical mindset

Attention to detail

Communication skills

Understanding of quality assurance

Ability to meet deadlines

Tools

Excel

Power BI

SQL

Job description

• Strong knowledge of MIS reporting tools (Excel, Power BI, SQL preferred).
• Analytical mindset with ability to interpret large datasets.
• Attention to detail and accuracy in reporting.
• Good communication and presentation skills.
• Understanding of quality assurance processes in customer service/financial advisory environments.
• Ability to work under pressure and meet deadlines.
• Accurate and timely MIS reports on advisor quality performance.
• Trend analysis of avoidable escalations and financial impacts.
• Recommendations for corrective actions and process improvements.
• Dashboards for leadership visibility into quality metrics.